A Technology Broker and Management Company Specializing in KM Systems
Favorite This week I would like to upcycle a series of blog posts from 5 years ago about “revolutionising the productivity of the knowledge worker” – a challenge set for us by Peter Drucker Image from wikimedia commons Peter Drucker famously said ‘‘The most important, and indeed the truly unique,
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Shared by Nick Milton November 16, 2020
Favorite What happens in a world where the crowd, or the machine, is smarter than the expert? The excellent book Think Twice: Harnessing the Power of Counterintuition by Michael Mauboussin, was that “as networks harness the wisdom of crowds, the ability of experts to add value in their predictions is steadily declining.
Read More Shared by Nick Milton August 21, 2020
Favorite In the UK we call them “the boffins” – the deepest subject matter experts. However there are 4 reasons not to ask the boffins to write the knowledge base content. Image from wikipedia We can view Knowledge Management as the mechanism or system by which we provide knowledge to
Read More Shared by Nick Milton July 22, 2020
Favorite The Experts can sometimes be resistant to KM, seeing it as a threat or a burden, with little personal reward. How can we address this? Image from wikimedia commons Many clients we speak to are having real problems recruiting the expert knowledge holders to the concept of Knowledge Management. Even
Read More Shared by Nick Milton September 13, 2019
Favorite The default approach to managing knowledge which many companies use, is to keep knowledge in people’s heads, and to move the knowledge where it is needed by moving the people, not by transferring the knowledge. Homer Simpson’s head by SOCIALisBETTER on Flickr In this old model, knowledge is owned
Read More Shared by Nick Milton September 6, 2019
Favorite I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world. Hello my name is Expert 2, by Graham Lavender, on Flickr In my post “what do you do with your best experts”
Read More Shared by Nick Milton June 20, 2019
Favorite Experts and beginners behave differently in Knowledge Management systems. Here’s why. Great Meadows Fishing Day by U. S. Fish and Wildlife Service, on Flickr Confucius said “Shall I tell you what true knowledge is? When you know, to know that you know, and when you do not know, to
Read More Shared by Nick Milton February 16, 2018
Favorite In a fully developed Knowledge Management framework, the company experts have a key part to play. The experts are one of your core stakeholder groups in KM, and your change management approach needs to explicity address these people. For many years they may have acted as sole sources of
Read More Shared by Nick Milton April 28, 2017
Favorite When looking for knowledge, let’s not just rely on finding the experts. We know that actually only a small percentage of knowledge in an organisation can be accessed through documents, and that most of it is in the heads of people. We know that if we can “find the
Read More Shared by Nick Milton February 14, 2017