A Technology Broker and Management Company Specializing in KM Systems
Favorite Another example of quantified value delivered from KM – number 124 in a continuing series image from wikimedia commons This story comes from the same article from HBR I referenced yesterday, entitled “What managers need to know about social tools“. It shows some of the value in seeking and
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Shared by Nick Milton November 21, 2018
Favorite From this published article comes three examples of quantified value from KM. Image from wikimedia commons The article is entitled “Assessing the Business Value of Knowledge Retention Projects: Results of Four Case Studies”, and much of it comes from the work of Larry Todd Wilson, who operates a Knowledge Harvesting
Read More Shared by Nick Milton June 14, 2018
Favorite Our list of KM Value stories reaches number 120, with this story from Petroleum Development Oman (PDO). See the complete list. Image from wikimedia commons The story was presented last week at the UK KM Summit by Hank Malik, who gave an excellent presentation on how standard project-based Knowledge Management
Read More Shared by Nick Milton May 23, 2018
Favorite One of the ways in which KM adds value is through helping poeple do work faster and better. Here is a story of howAccenture estimated that value. Accenture make documented knowledge available to their staff through a portal known as KX. IN order to estimate the value delivered through KM
Read More Shared by Nick Milton January 31, 2018
Favorite Here is a reference to a great story about the value of simple KM in healthcare The story is taken from a California State University blog on KM, and references an earlier Times Magazine story, available to subscribers. The Time magazine is ostensibly about doctors’ pay, but also describes
Read More Shared by Nick Milton December 18, 2017
Favorite As part of our series of stories and examples of quantified value from KM, please find below three examples from a 2015 article in the UAE National, entitled “Knowledge management is power for companies” An example of KM in action is the case of El Paso Corporation – a
Read More Shared by Nick Milton September 22, 2017
Favorite From a blog post called “In praise of Knowledge Management” come the following examples of quantified KM value, all from customer service centers; Image from wikimedia commons “A leading European mobile phone retailer saw a stark increase in contact deflection of 27.3 percent while markedly improving NPS (Net Promoter
Read More Shared by Nick Milton June 21, 2017
Favorite As the 111th entry in our ever-growing list of examples of Quanitified Benefit from Knowledge Management, here is a story on value and value measurement at Goodyear Tire Company, described by KM World Magazine. Gooryear Blimp by Mark Turnauckas on Flickr Goodyear use what they call “value pyramids” for
Read More Shared by Nick Milton June 14, 2017
Favorite As the 110th entry in our ever-growing list of examples of Quanitified Benefit from Knowledge Management, here is an example from NASA Image from wikimedia commons The example is given by Jim Rostohar; the CKO of NASA’s Johnson Space Centre. In the Space Centre, KM is used mainly to
Read More Shared by Nick Milton June 12, 2017
Favorite The best place to find KM value stories is in well-metricated environments, where the effects of learning are easily measured. Image from wikimedia commons Oil drilling is the ideal environment for seeing KM value. Drilling is very well metricated, and the time between learning something and measuring the results
Read More Shared by Nick Milton February 15, 2017