CKO skills, revisited

Favorite In 2015 I published a post showing that a significant proportion of CKOs know very little about Knowledge Management, at least according to their Linked-in profiles. This year I revisited these stats. It seems things have improved a little, but there are still a lot of CKOs out there

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Shared by Nick Milton March 12, 2020

The Knowledge Manager as Gardener – an organic metaphor

Favorite People often think of Knowledge as being Organic, or being an Ecosystem. But what does this imply for Knowledge Management and for the Knowledge Manager?  gardener, Filoli, by David McSpadden on Flickr The ecosystem or the garden is a pretty good metaphor for the world of Knowledge in an

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Shared by Nick Milton February 5, 2020

How to recruit the experts in support of KM

Favorite The Experts can sometimes be resistant to KM, seeing it as a threat or a burden, with little personal reward. How can we address this? Image from wikimedia commons Many clients we speak to are having real problems recruiting the expert knowledge holders to the concept of Knowledge Management. Even

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Shared by Nick Milton September 13, 2019

Analysis of a strategic KM role description

Favorite This post is an analysis of a KM role description, taken from a recent job vacancy, identifying the core elements of a strategic KM leadership role. This Photo by Unknown Author is licensed under CC BY-SA-NC The job vacancy appeared last week on LinkedIn, and is for a Knowledge

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Shared by Nick Milton July 24, 2019

The new role of the expert in Knowledge Management

Favorite I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world. Hello my name is Expert 2, by Graham Lavender, on Flickr In my post “what do you do with your best experts”

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Shared by Nick Milton June 20, 2019

The two aspects of the Knowledge Owners’s role

Favorite The Knowledge Owner has 2 main aspects to their role, as described below. One of the key tenets – probably the foundational tenet – of Knowledge Management is that Knowledge is an asset to an organisation, and must be treated as such. It follows on, therefore, that someone must

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Shared by Nick Milton June 14, 2019

4 KM team roles – updated example from the US Army

Favorite A while ago I posted 4 KM team roles from the US Army, based on their 2012 publication “Knowledge Management Operations”. Here is an update. Lt. Col. Mary Cheyne; the knowledge management officer for the joint operations compound. U.S. Army photo by Barry Wilson The 2012 publication has been

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Shared by Nick Milton April 29, 2019

10 tasks for the KM team when KM implementation is complete

Favorite When KM implementation is over, the KM team still has a job of work to do Implementing Knowledge Management is a long project of culture change, and the introduction of a new management framework (roles, processes, technologies, governance).  The Knowledge Management team’s initial role is to design and introduce

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Shared by Nick Milton March 20, 2019

CKO appointment – internal or external?

Favorite A common question when implementing Knowledge Management  – should your KM team leader, or CKO, be an internal appointment, or should you look externally to fill the role? There are advantages and disadvantages to both options, as I explain below. Internal appointment As we have often said, Knowledge Management is a

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Shared by Nick Milton March 15, 2019