A Technology Broker and Management Company Specializing in KM Systems
Favorite From a post on Linked-In, and with permission of the author, here is another quantified KM value story. Jim Clarke, Knowledge Management Project Leader at The Goodyear Tire & Rubber Company, posted the following on Jan 13, 2023 “My KM team has deployed a customized Rapid Learning Cycle (RLC)
Read More
Shared by Nick Milton January 16, 2023
Favorite The most important thing you can do for KM within your company, is help people to understand the value of knowledge. Today I bring value, by Kimberley Kling, on Flickr I often say that “knowledge management is how people would manage their organisations if only they knew the value
Read More Shared by Nick Milton December 5, 2022
Favorite How can communities of practice add value? Let me count the ways. Image from wikimedia commons Here’s a list we made of 30 different mechanisms by which a community of practice can add value to an organisation. No doubt you can think of more! Community members can Solve problems
Read More Shared by Nick Milton July 25, 2022
Favorite Much of the value delivered through Knowledge Management comes as a result of solving problems. “How do you show the value of Knowledge Management?” Yet another client was asking me the same question – how can you demonstrate the value? I had just quoted to him Shell’s 2007 claim that they
Read More Shared by Nick Milton June 13, 2022
Favorite The video below is from a talk I gave to the Gesellschaft für Wissensmanagement (GfWM) knowledge camp last week, on the topic of “value focused KM”. You can find more videos from the same event here. The video lasts about 30 minutes, and covers the source of value that KM
Read More Shared by Nick Milton November 26, 2021
Favorite The two questions in this little conversation are evidence of a broken KM culture or system. It’s the sort of conversation most of us have had at some time on our lives. In this conversation we can see evidence of a missed opportunity to share knowledge (“I could have
Read More Shared by Nick Milton October 4, 2021
Favorite The latest in my continuing series of KM value stories. This one comes from this interview with Balaji Iyer; head of KM for Grant Thornton INDUS. Balaji states that “KM has positively impacted both the top line and bottom line for the firm. Just a conservative estimate of the value
Read More Shared by Nick Milton March 19, 2021
Favorite HBR have published a case study showing the impact of simple structured knowledge sharing meetings. Although the article is entitled “how virtual teams can better share knowledge”, the study was held using face to face knowledge transfer meetings, pre-Covid. The study attempted to test whether incentives or structure were
Read More Shared by Nick Milton November 5, 2020
Favorite Peter Drucker said that our task this century is to revolutionaise the productivity of the manual worker. Here’s how KM can help. Assembly Line, from Library and Archives Canada, via Flickr Peter Drucker famously said that ‘the most important, and indeed the truly unique, contribution of management in the
Read More Shared by Nick Milton September 8, 2020
Favorite One the enduring challenges in Knowledge Management is defining effective metrics to measure its value. A promising metric which may fill the gap is the Frequency of Lost Knowledge (FOLK) and it’s partner the Cost of Lost Knowledge (COLK). Image from wikimedia commons In safety management, they talk about
Read More Shared by Nick Milton September 3, 2020