Formal KM v informal – Connect v Collect

People are often instinctively drawn towards one component of Knowledge Management. Here’s a way of looking at those components. Choices about the approach to KM are often made implicitly, emotionally, or through assumption, so it’s worth taking time out to analyse these approaches intellectually, before starting work on your Knowledge

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Shared by Nick Milton March 31, 2017

Pride as a KM disincentive/incentive

Pride is an interesting motivator in Knowledge Management. In some cases it acts as a real dis-incentive, but if harnessed well it can be a powerful driver for KM behaviours. Proud Lion from Public Domain Pictures I was reflecting on this recently while running one of our powerful Bird Island exercises.

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Shared by Nick Milton March 30, 2017

The leaders who grew up with KM

Knowledge Management is now, in some industries, old enough that that leaders “grew up” with KM as a resource.  What difference does this make? Average length of time different industries havebeen doing KM. Data from the 2014 Knoco KM survey. We are many of us familiar with organisations where KM

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Shared by Nick Milton March 29, 2017

The lesson-learning workflow at Continental Automotive

Here is a link to a description of lesson-learning at Continental Automotive, including a well-developed lessons workflow. It is a good example of Level 2 lesson learning as described yesterday. Image reproduced from here The Lesson-learning workflow operates as follows: A user creates a draft lesson and submits it to the Lesson

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Shared by Nick Milton March 28, 2017

Three levels of Lesson Learning

Here are a couple of reprised blog posts from 5 years ago, covering the topic of lesson learning, and presenting 3 potential levels of maturity for a learning system. Most organisations are stuck at level 1. There are three levels of rigour, or levels of maturity, regarding how Lesson-learning is applied

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Shared by Nick Milton March 27, 2017

When you need more than one KM solution

The goal of Knowledge Management is to embed an effecting Knowledge Management Framework, that enables a thriving KM culture and impacts organisational outcomes. But sometimes one Framework is not enough. I have blogged before about the different sorts of Knowledge which need to be managed, and suggested that Knowledge Management

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Shared by Nick Milton March 24, 2017

Risk, Knowledge and unknowns

Risk management and knowledge management both deal with the issues of unknowns, and are therefore closely linked. In this blog post, Don McAlister reflects upon risk management in projects, and concludes that “If the Project Plan represents the knowledge that must be applied to achieve the project objectives…and if risk

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Shared by Nick Milton March 22, 2017

Tacit Knowledge and cognitive bias

Is that really Tacit Knowledge in your head, or is it just the Stories you like to tell yourself? IMAGINATION by archanN on wikimedia commons All Knowledge Managers know about the difference between tacit knowledge and explicit knowledge, and the difference between the undocumented knowledge you hold in your head,

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Shared by Nick Milton March 20, 2017