Building "Rubber Rooms" for Knowledge Management

To play safely, sometimes you need a rubber room. The “KM rubber room” is a great analogy I picked up from Emily Timmins, Knowledge Manager at Severn Trent Water.  She has been introducing Peer Assists in her organisation, and the analogy she uses for a “safe space” for knowledge sharing is

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Shared by Nick Milton February 1, 2017

A CEO’s view of Knowledge Management

It is very interesting to see Knowledge Management from a CEO’s point of view.  Here is what one CEO said. Image from blue diamond gallery If you are “selling” KM to your CEO, then you need to know exactly how a CEO views the topic. To my knowledge, there are

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Shared by Nick Milton January 31, 2017

Why a Community Charter is important

Communities of practice are one of the corenerstones of Knowledge Management, and one of the keys to successful communities is a good Charter. Community core team in front of their draft charter Communities of practice are perhaps the most popular element of Knowledge Management Frameworks. In our Knowledge Management Survey

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Shared by Nick Milton January 30, 2017

How much are you spending on knowledge?

It’s quite easy to work out how much your organisation spends on Knowledge.  Here’s how. Today I will bring VALUE by Kimberley Kling on Flickr I often say that if your management knew the value of your organisation’s knowledge, then knowledge management would be an easy sell – a “no-brainer”

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Shared by Nick Milton January 27, 2017

How to use external communications to market KM internally

Your KM communication plan should include external communication, primarily as a way to market internally. Image from wikimedia commons Knowledge Management implementation requires a communication strategy and plan, to help the stakeholders climb the ladder of engagement. One particularly useful strategy is to communicate your KM successes to the outside

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Shared by Nick Milton January 25, 2017

Who do you need on the KM team?

Here are 4 key skill areas you must not ignore when putting together your Knowledge Management implementation team. Image from wikimedia commons You know the four enablers of People, Process, Technology and Governance? What we call the four legs on the KM table? These four areas should be reflected in the people

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Shared by Nick Milton January 24, 2017

How to apply Guerrilla Knowledge Management

What if you have no senior management backing for your Knowledge Management program?  In a situation like this, your only recourse is to take a strategy known as “Guerrilla KM,” or “Stealth KM.” ExplosionOriginally uploaded by ˙Cаvin 〄 A Guerrilla Knowledge Management program is one where you work undercover, out

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Shared by Nick Milton January 20, 2017

Communities of practice – wild gardens, or market gardens?

What sort of garden is your community of practice? Barnsley House kitchen garden, from wikimedia commons One of my stock sayings is that if knowledge is organic, KM is gardening. This recognises that knowledge is not a uniform commodity than can be counted out like money, but also recognises that

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Shared by Nick Milton January 19, 2017