A Technology Broker and Management Company Specializing in KM Systems
Introducing KM into an organisation is not just a case of new technology or new processes – it involves organisational redesign as well. You can look at Knowledge Management Implementation through many lenses. The most common are the cultural and technological lenses, which ask “What culture do we need to
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Shared by Nick Milton March 17, 2017
Peter Drucker introduced the term “Knowledge Worker” – but what exactly IS a Knowledge Worker? Image from Wikimedia Commons When Drucker introduced the term in 1959, in his book “Landmarks of Tomorrow”, he was primarily writing about people working in IT – the programmers, systems analysts, academics and researchers. However
Read More Shared by Nick Milton March 16, 2017
Peer Assist is one of the most effective KM processes, when applied well. But what is the key to a good Peer Assist? Peer Assist in China Peer Assist is one of the most popular, simplest and most effective of the KM processes, the closest we have in KM to
Read More Shared by Nick Milton March 15, 2017
What do you do when people are too busy to implement time-saving activities such as KM? Picture from Alan O’Rourke, on Flickr We know that good KM saves time. But how do you make the time to save the time? This was a conversation I was involved in recently with
Read More Shared by Nick Milton March 14, 2017
I will be in China for the next couple of weeks, with no access to my blogging platform, so this blog will take a break for 2 weeks Normal service will be resumed on May 13th View Original Source Here.
One of the biggest challenges is knowledge re-use. How does the aviation industry address this challenge? Image from wikimedia commons I often refer to aviation as a successful example of knowledge management, with lessons captured from every accident and incident and provided to pilots in the form of checklists, or
Read More Shared by Nick Milton February 24, 2017
Any knowledge management framework needs to address the issue of Knowledge Validation. I have an old video of Professor John Henderson, where he says “every Knowledge Management system I have seen, addresses the issue of Validation”. Validation means a process to say “this is good quality knowledge. It’s not opinion,
Read More Shared by Nick Milton February 23, 2017
Here is another post from the archives – this time looking at the difference between Best Practice and Lessons Learned. Someone last week asked me, what’s the difference between Best Practice, and Lessons Learned. Now I know that some KM pundits don’t like the term “Best Practice” as it can
Read More Shared by Nick Milton February 22, 2017
One of the more effective ways to introduce Knowledge Management is through solving a series of business problems. Here is a 12 step approach to doing just that. Image from wikimedia commons I came across this paper recently by Ray Dawson, professor of KM at Loughborough University, proposing a 12-step
Read More Shared by Nick Milton February 21, 2017
A client said to me last week, a propos of Information Architecture, that “up to 40% of Architecture is Archaeology”. Knowledge Management can help address that 40%. Image from wikimedia commons By the statement “up to 40% of Architecture is Archaeology” he meant that up to 40% of Information Architecture
Read More Shared by Nick Milton February 20, 2017