The leaders who grew up with KM

Favorite Knowledge Management is now, in some industries, old enough that that leaders “grew up” with KM as a resource.  What difference does this make? Average length of time different industries havebeen doing KM. Data from the 2014 Knoco KM survey. We are many of us familiar with organisations where

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Shared by Nick Milton March 29, 2017

The lesson-learning workflow at Continental Automotive

Favorite Here is a link to a description of lesson-learning at Continental Automotive, including a well-developed lessons workflow. It is a good example of Level 2 lesson learning as described yesterday. Image reproduced from here The Lesson-learning workflow operates as follows: A user creates a draft lesson and submits it to the

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Shared by Nick Milton March 28, 2017

Three levels of Lesson Learning

Favorite Here are a couple of reprised blog posts from 5 years ago, covering the topic of lesson learning, and presenting 3 potential levels of maturity for a learning system. Most organisations are stuck at level 1. There are three levels of rigour, or levels of maturity, regarding how Lesson-learning is

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Shared by Nick Milton March 27, 2017

When you need more than one KM solution

Favorite The goal of Knowledge Management is to embed an effecting Knowledge Management Framework, that enables a thriving KM culture and impacts organisational outcomes. But sometimes one Framework is not enough. I have blogged before about the different sorts of Knowledge which need to be managed, and suggested that Knowledge

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Shared by Nick Milton March 24, 2017

Risk, Knowledge and unknowns

Favorite Risk management and knowledge management both deal with the issues of unknowns, and are therefore closely linked. In this blog post, Don McAlister reflects upon risk management in projects, and concludes that “If the Project Plan represents the knowledge that must be applied to achieve the project objectives…and if

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Shared by Nick Milton March 22, 2017

Tacit Knowledge and cognitive bias

Favorite Is that really Tacit Knowledge in your head, or is it just the Stories you like to tell yourself? IMAGINATION by archanN on wikimedia commons All Knowledge Managers know about the difference between tacit knowledge and explicit knowledge, and the difference between the undocumented knowledge you hold in your

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Shared by Nick Milton March 20, 2017

Designing the Knowledge Management organisation

Favorite Introducing KM into an organisation is not just a case of new technology or new processes – it involves organisational redesign as well. You can look at Knowledge Management Implementation through many lenses.  The most common are the cultural and technological lenses, which ask “What culture do we need

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Shared by Nick Milton March 17, 2017

"Knowledge Worker" – an illustration and definition

Favorite Peter Drucker introduced the term “Knowledge Worker” – but what exactly IS a Knowledge Worker? Image from Wikimedia Commons When Drucker introduced the term in 1959, in his book “Landmarks of Tomorrow”, he was primarily writing about people working in IT – the programmers, systems analysts, academics and researchers.

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Shared by Nick Milton March 16, 2017