A Technology Broker and Management Company Specializing in KM Systems
Favorite There is a strong argument that the purpose of Knowledge Management is decision support. But which decisions should KM support? Peter Senge tells us that Knowledge is the ability to make effective decisions, and the new ISO standard 30401:2018 tells us that knowledge is “human or organizational asset enabling effective
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Shared by Nick Milton February 4, 2019
Favorite KM can add purpose to internal benchmarking, by using it to drive knowledge sharing Image from wikimedia commons Many commercial organisations track internal KPIs. They publish league tables of the different departments, and differentiate the high performers, and the poor performers. But Why? What’s the point? Surely not just
Read More Shared by Nick Milton February 1, 2019
Favorite This post contains quotes from KM teams about building a communication strategy to support KM implementation KM is a change program, and Communication is one of your most levers in delivering change. Every KM implementation needs a communication strategy. Here is some guidance on a KM communication strategy, illustrated
Read More Shared by Nick Milton January 31, 2019
Favorite In KM – do you “let a thousand flowers bloom”? Or is your garden more planned that that? Image from wikimedia comons One of my favourite sayings is that if knowledge is organic, KM is gardening. And as all gardeners know, gardening is hard work! Even within the topic
Read More Shared by Nick Milton January 30, 2019
Favorite Struggling to get traction with senior managers for your Knowledge Management initiative? That’s partly because they don’t know how much the organisation’s knowledge is worth. Show me the money, by Alan / Falcon on Flickr Ten years ago, my first ever post on this blog suggested that knowledge management is
Read More Shared by Nick Milton January 29, 2019
Favorite There are at least 7 ways in which Knowledge Transfer can fail. Here are 7 of the most common. I am sure you can suggest others. This post is inspired by this article by John F. Mahon and Nory B. Jones, authors of the book “Knowledge Transfer and Innovation“. They
Read More Shared by Nick Milton January 29, 2019
Favorite It struck me recently that this blog is now 10 years old tenth birthday cake, by normanack on Flickr The first ever post was in January 2009, and since then I have written 2500 posts – an average of about one per working day. Sure there is some repetition,
Read More Shared by Nick Milton January 28, 2019
Favorite One in a series of 100 posts about KM roles and role descriptions, here are 14 tasks for a Knowledge Manager Tumyra Byron, Knowledge Operations manager, USAF Courtesy of Rob Dalton, and reproduced from this page on KM4Dev, here is his “Task list for a knowledge manager”. He originally
Read More Shared by Nick Milton January 25, 2019
Favorite As a project learns, it goes through 4 stages (see Donald Rumsfeld) I blogged yesterday about the need for knowledge transfer between a project and an organisation. This post goes a little further, and talks about the development of knowledge within a project. The diagram here shows how KM
Read More Shared by Nick Milton January 24, 2019
Favorite Projects and the wider organisation are linked in a Knowledge-handling cycle Please note, in this article you can replace the word “project” with “department” or “division” or “team” or “office” throughout. The Boston Square here is one that I have used with projects as part of their Knowledge Management
Read More Shared by Nick Milton January 23, 2019