Why "Knowledge" needs "Management" and vice versa

Favorite There are many people who really don’t like the term Knowledge Management, and would much rather use some other terminology. But logically, these two words go together.  There is a common view that the term “Knowledge Management” is an oxymoron; that “knowledge cannot be managed” and therefore the term

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Shared by Nick Milton October 17, 2019

A KM framework for frontline sales

Favorite Knowledge Management case studies are often from the manufacturing, projects, operations or service world. However Knowledge management can be applied to any business activity. In this reprise from the archives, we look at how it can apply to Sales. Sales team meeting by  Jim Larrison on Flickr The sales

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Shared by Nick Milton October 16, 2019

What are the most popular strategic elements of KM?

Favorite What do companies around the world identify as their primary KM strategic approaches?  This was another area we wanted to explore in our two global surveys of Knowledge Management. One of the questions in our surveys therefore covered the topic of strategic focus areas for KM, and we asked

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Shared by Nick Milton October 15, 2019

Creativity is a process

Favorite Creativity is a process We often struggle with innovation and creativity in organisations; assuming you need a sprinkling of lone creative geniuses – a few “Steve Jobs-type” people – to make new breakthroughs. This is not true. What you need is a deliberate creative process, as described in the

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Shared by Nick Milton October 14, 2019

What Knowledge Management can learn from Asset Management

Favorite If knowledge can be seen as an asset, then knowledge management can learn from asset management ISO 55000 defines Asset management as the “coordinated activity of an organisation to realize value from assets”. In turn, Assets are defined as “a item, thing or entity that has potential or actual

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Shared by Nick Milton October 11, 2019