A Technology Broker and Management Company Specializing in KM Systems
Favorite When communicating about KM and its benefits, you need simplicity and lots of repetition! image by Ghozt Tramp from wikimedia commons Are you tired of repeating the same old Knowledge Management message within your organisation? According to an interesting article from Ramon Barquin and Chris Coleman, you may just have
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Shared by Nick Milton September 19, 2018
Favorite We often get hung up on treating knowledge as if it were impersonal pieces of content; instead let’s look at it as an interaction between supplier and user. Image from wikimedia commons All knowledge, if we think in terms of “Know-how” originates from people, and is re-used by people.
Read More Shared by Nick Milton September 18, 2018
Favorite Overconfidence is one of the most powerful cognitive biases that affects KM. Here is how to address it. un-overconfidence, by gene brooks, on Flickr Cognitive biases are the plague of Knowledge Management. They cause people to neglect evidence, to fail to notice things, to reinvent their memory, and to
Read More Shared by Nick Milton September 17, 2018
Favorite I mentioned Connect and Collect in yesterday’s blog as being two routes for knowledge flow, so I thought I would expand on these two in today’s post. One of the earliest models in the history of Knowledge Management, and one that sometimes seems to get forgotten, is that there
Read More Shared by Nick Milton September 14, 2018
Favorite Here is another post from the archives, this one on the problem with so many simple KM loop cycles. I have lost count of the number of Knowledge Management lectures, strategies, introductions and other material I have seen, which somewhere along the line have presented a single loop model
Read More Shared by Nick Milton September 13, 2018
Favorite KM self-assessment often gives false results, as people frequently don’t know what “good” looks like. knowledge management assessments for clients, we often run into something we call “overconfidence through ignorance”, where someone will rank themselves good at something when they are really very poor, just because they have no
Read More Shared by Nick Milton September 12, 2018
Favorite An analysis of searches and queries can tell you a lot about the knowledge topics which are of the greatest value in your organisation. Analysing patterns of searches helps you to identify the emergent knowledge topics, the knowledge gaps, and the “hot potatoes” in your organisation, your community, or
Read More Shared by Nick Milton September 11, 2018
Favorite Please note that the British Standards institute is holding an open webinar on October 8th to launch the new ISO KM standard. I am co-hosting the webinar, together with Ron Young and Judy Payne. We will cover Why an international, principles-led, KM standard was needed The new standard’s requirements
Read More Shared by Nick Milton September 10, 2018
Favorite Acquaintance requires experience, but KM can accelerate the gaining of experience Image from Internet Archive on Flickr If someone asked you “do you know Nick Milton”, what would you answer? You might say “I know the name”, or you might say “I have read his blog”, but the chances
Read More Shared by Nick Milton September 10, 2018
Favorite The “just culture” is a midpoint between a Blame culture, and a culture of hiding failures. But how does it work? Any organisation that aspires to learn, and to gather knowledge, must be able to learn from mistakes and failures. However this is a difficult thing to do, especially
Read More Shared by Nick Milton August 30, 2018