A Technology Broker and Management Company Specializing in KM Systems
Favorite A common question from clients in professional services, legal or consulting firms, which usually operate a strict time-writing regime, is “How do we Timewrite KM”? In an industry where billable hour is king, how do you timewrite, and therefore bill, time spent in Knowledge Management activities such as Peer Assist,
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Shared by Nick Milton July 18, 2018
Favorite Work gets done because people are accountable. KM also will get done if individuals are given accountability. Work gets done because people are accountable. They are given a job, and they do their job. Where I have seen KM really live for a long time in organisations, it is
Read More Shared by Nick Milton July 17, 2018
Favorite Knowledge Management is a simple concept, let’s explain it in simple words. So much of Knowledge Management is about communication; the communication of knowledge, solutions, work-around, tips and hints, the communication of concepts and ideas. Communication to stakeholders is the main thing we do as part of the change
Read More Shared by Nick Milton July 16, 2018
Favorite A decision log can be a useful tool in learning, and as part of a KM system Many projects and many non-project bodies maintain a decision log, to keep track of, and to publish, the major decisions which have been made. This allows you later to revisit the decisions,
Read More Shared by Nick Milton July 13, 2018
Favorite Embedded KM is as normal as any other embedded work practise, such as budgeting or time writing. People often ask “what does embedded KM look like? The answer is that it looks like any other embedded management discipline. It’s a work habit – something you dont think twice about.
Read More Shared by Nick Milton July 12, 2018
Favorite We have decided to open the results of our KM Survey to the public. In April 2014, and again in April 2017, Knoco Ltd conducted a global survey of Knowledge management activity and trends. Participation was free and confidential, and all participants received a free Knowledge Management Survey report.
Read More Shared by Nick Milton July 11, 2018
Favorite To learn from the past, we need to reflect on the past, and questions are crucial for prompting reflection. When you observe the conversations and presentations at conferences and in organisations, they are very often stories about the past. “We did this, we did that, this happened, we met
Read More Shared by Nick Milton July 10, 2018
Favorite Knowledge Management can be started quickly, but takes a long time to fully embed. Here are two sources of data that show exactly how long. Over the past few years we have helped many organisations to benchmark their “current status” of Knowledge Management. They ask for this for a number of
Read More Shared by Nick Milton July 9, 2018
Favorite According to one article, there are 3 main traps a KM implementation can fall into. Traps, by Paul Asman and Jill Lenoble, on Flickr The article is in a study on Enabling Communities of Practice at EADS-Airbus. One of the articles in this study, by Marleen Huysman and Dirk
Read More Shared by Nick Milton July 6, 2018
Favorite KM should focus primarily on getting knowledge out quickly, and worry about production quality later S is for Speed, by Ansgar Koreng on Flickr Here is an interesting article from the customer-service wing of KM, entitled “5 ways to use team knowledge to do better work”. The one that
Read More Shared by Nick Milton July 5, 2018