Favorite The 70:20:10 rule is commonly quoted, as in this video by Steve Trautman, as representing the three ways in which people learn. 10% of our learning, comes from formal training 20% of our learning comes from structured mentoring, from a senior to a junior, or teacher to learner 70%

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Shared by Nick Milton March 19, 2020

Favorite Mentoring is a valuable component of KM when it comes to onboarding new staff. A recent article tells us just how valuable it is.  Image from wikimedia commons The article is entitled “The secrets of leveling up junior employees“, is written by Miriam Kharbat, and it deals with the

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Shared by Nick Milton March 18, 2020

Favorite One of the main barriers to knowledge transfer and re-use is complacency. Benchmarking (internal and external) can help remove this complacency. Not invented here Bingo, by Ramon Vullings on Flickr One of the biggest barriers to overcome in Knowledge Management is a lack of desire to learn from others,

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Shared by Nick Milton March 17, 2020

Favorite Know-Why is important in KM, but sometimes neglected. Let’s see what happens if this is not captured. Image courtesy of keesler.af.mil Know-how is one of the cornerstones of Knowledge Management.  If we capture how things should be done, we empower people who need to perform a task, but have

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Shared by Nick Milton March 16, 2020

Favorite Which are the most common cultural barriers to KM? How do these barriers change with KM maturity? Which parts of the world have the most cultural barriers?   These are some of the questions we addressed in our recent surveys of Knowledge Management. The results from the 2014 survey are

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Shared by Nick Milton March 13, 2020

Favorite In 2015 I published a post showing that a significant proportion of CKOs know very little about Knowledge Management, at least according to their Linked-in profiles. This year I revisited these stats. It seems things have improved a little, but there are still a lot of CKOs out there

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Shared by Nick Milton March 12, 2020

Favorite What is the Knowledge management solution? That’s a question that’s been debated for two decades, but I would like to take a high-level approach to the question and ask – is the solution a tool, a toolbox, or a management framework? Image from wikimedia commons Is it a tool?

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Shared by Nick Milton March 10, 2020

Favorite Defer judgement – never drive your brain with the brakes on. One of the ten key elements of an Organisational Learning culture is Openness, and part of the key to openness is deferral of judgement. We see this in processes such as After Action Review and Retrospect, where the

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Shared by Nick Milton March 9, 2020

Favorite IDEO based their KM platform around 5 design principles. Here they are. Image from wikimedia commons Here is a fascinating article by Doug Solomon, entitled “The Tube: IDEO Builds a Collaboration System That Inspires through Passion.” It describes how IDEO, the famous design and innovation agency, built themselves a

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Shared by Nick Milton March 6, 2020

Favorite This updated reprise from the archives uses the Lean Supply Chain as an analogy for KM, and suggests ways in which we can remove waste from Knowledge Management. There is a lot of value on using metaphors as different ways to look at KM, this blog has frequently used

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Shared by Nick Milton March 5, 2020