A Technology Broker and Management Company Specializing in KM Systems
Favorite There is a common diagram in use in the KM world, which has at least 3 major flaws, so apply it with caution. I am going to be contentious again in this post, and draw attention to the failings of a very common KM model. I do this because
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Shared by Nick Milton October 16, 2017
Favorite Everyone has a role to play in KM, but what’s the role of corporate management? Copyright-free image from pxhere I pointed out last week that corporate management is one of the stakeholders for KM, and that they have certain needs from the KM program, but with these come responsibilities.
Read More Shared by Nick Milton October 13, 2017
Favorite The concept of “Ba” in knowledge management is often assumed to represent a physical or virtual space. But what if it represents a time, rather than a space? New Office Chair, by Brendan C, on Flickr The term Ba was introduced, in the KM context, by professor Nonaka as
Read More Shared by Nick Milton October 12, 2017
Favorite I found this in my archives, which comes from a Canadian Federal Government perspective in 1999. Notice how many still ring true today – truly little has changed in nearly 2 decades. The deadliest sins of Knowledge Management : 1. Continuing to operate a hierarchical organisation2. Fear3. Placing a
Read More Shared by Nick Milton October 11, 2017
Favorite Recording the Know-how is key to Knowledge management, but Know-Why is also important. Do you know the story of the monastery cat? It goes like this – Cat at Sovloki Monastery picture from wikimedia commons Once upon a time, there was a monastery where the monks meditated from dawn
Read More Shared by Nick Milton October 10, 2017
Favorite There are 4 main stakeholder groupings for Knowledge Management, and you need to create value propositions for each of the 4. FIGURE 09.1 Goals per stakeholder, by Jurgen Apello, on Flickr Implementing Knowledge Management is a change process; changing hearts and minds, attitudes and beliefs, and work patterns across
Read More Shared by Nick Milton October 9, 2017
Favorite Do you pass knowledge forward, as in a relay race, or do you pass it backward, as in a rugby match? The metaphor of a relay race is often used in Knowledge Management. Knowledge is seen as a baton that is passed from a runner (project team), after they
Read More Shared by Nick Milton October 6, 2017
Favorite Here are ten things a KM Champion needs to understand in order to do their job well. Image from wikimedia commons Understand your roleDiscuss this with the KM team until you have a clear idea what your role as Champion entails. It may contain elements such as the following:
Read More Shared by Nick Milton October 5, 2017
Favorite This is another one to add to the “Common Knowledge Management Objections” list, and it’s worth thinking in advance what your counter-argument might be. It’s a push-back you hear quite often in project organisations: “We can’t do Knowledge Management, especially lessons learned, as all our projects are different”. I
Read More Shared by Nick Milton October 4, 2017
Favorite What’s the best kind of support your KM pilot or program needs? Here’s one example! Image from wikimedia commons This quote comes from an interview with a Knowledge Management lead. He had been running a KM pilot of a process rather like Business Driven Action Learning, where his team
Read More Shared by Nick Milton October 3, 2017