A Technology Broker and Management Company Specializing in KM Systems
Favorite Here is a new and interesting approach to cross-office knowledge sharing; the Reminder meetings. delegates at KAConnect Last week I was speaking at the excellent KAConnect conference in San Francisco – a meeting of people from the Architecture and Engineering industry, many of them users of the Synthesis Intranet
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Shared by Nick Milton May 8, 2018
Favorite Among many interesting discussions at the KAConnect 2018 conference was one on selecting KM pilots focused on reducing the cost of non-quality. Participants at KA connect 2018 The conversation was, as many KM conversations are, about Value. The annual KAConnect conference is for the Architecture and Engineering community, and
Read More Shared by Nick Milton May 7, 2018
Favorite Courtesy of Andrew Trickett, from Arup, here are 6 Ps that knowledge champions and knowledge managers must demonstrate Knowledge champions are an important part of many KM programs, extending the reach and influence of the KM team and acting as ambassadors for, and facilitators of, KM in their part
Read More Shared by Nick Milton May 4, 2018
Favorite An article from 2009 gives us 3 reasons why wikis are not the easy route to KM that many believe. I have added a fourth This comes from an article in pcworld based on a interview with Danish Analyst Dorthe Jespersen. Dorthe’s believes that the organisational culture can be
Read More Shared by Nick Milton May 3, 2018
Favorite Is it a valid view, that people on the receiving end of knowledge transfer should “earn the right to knowledge?” Image from wikimedia commons A couple of years ago, I was looking at the issue of knowledge transfer between experienced staff and young staff. There were a whole raft of issues
Read More Shared by Nick Milton May 2, 2018
Favorite Part of the role of KM, particularly in manufacturing and production, is to reduce the cost of non-quality When I started my Knowledge Management journey in 1992, my job post was entitled “Quality Advisor”. I was accountable for the quality of the geoscientific work in the BP Norway office. Because
Read More Shared by Nick Milton May 1, 2018
Favorite Implementing KM is a change process, part of which involves training. But what sort of training? UXD training, by Andy Bright on Flickr Introducing a knowledge management framework means introducing a set of roles and accountabilities, new processes, new technologies, and new governance frameworks. You can’t just introduce the
Read More Shared by Nick Milton April 30, 2018
Favorite In another reprised post from the archives, we look at People Finder systems, and suggest they should follow the model of dating sites rather than Facebook Image from wikimedia commons A “People finder” or “Yellow Pages” is one of the key supporting tools in knowledge management, but at the
Read More Shared by Nick Milton April 27, 2018
Favorite An interesting study on a failed Knowledge Management project highlights 7 reasons for failure Here is an interesting study of a failed KM approach in a Pharma organisation, by Ashley Braganza1 and Gerald Mollenkramer. It starts with the following vignette. On a sunny morning in July 1999, Samuel Parsons,
Read More Shared by Nick Milton April 26, 2018
Favorite We acknowledge, in KM, that learning from failure is desirable, but what kind of failure are we talking about? image from wikimedia commons We hear the terms “Failure” “Error” and “Mistake” very often in Knowledge Management circles; often treated as synonyms. In particular, the terms “Learning from Failure,” “Learning from
Read More Shared by Nick Milton April 25, 2018