KM – who is in the driving seat?

Favorite A knowledge management strategy is not set in stone. It is not a fixed, immutable 5-year roadmap – it needs to change as the business landscape change. But who should steer these changes? Who is in the driving seat? Image by Ivan Radic on Flickr Does the KM team

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Shared by Nick Milton August 3, 2020

This month in AWS Machine Learning: July 2020 edition

Favorite Every day there is something new going on in the world of AWS Machine Learning—from launches to new use cases like posture detection to interactive trainings like the AWS Power Hour: Machine Learning on Twitch. We’re packaging some of the not-to-miss information from the ML Blog and beyond for

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Shared by AWS Machine Learning August 1, 2020

Create a multi-region Amazon Lex bot with Amazon Connect for high availability

Favorite AWS customers rely on Amazon Lex bots to power their Amazon Connect self service conversational experiences on telephone and other channels. With Amazon Lex, callers (or customers, in Amazon Connect terminology) can get their questions conveniently answered regardless of agent availability. What architecture patterns can you use to make a bot resilient

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Shared by AWS Machine Learning July 31, 2020

KM is not an oxymoron

Favorite “Knowledge Management” is not an oxymoron, the term is merely being read the wrong way round. One primary argument against the term “Knowledge Management” is that knowledge cannot be managed. Knowledge is an intangible, is personal and context specific, and is not an object in it’s own right, so

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Shared by Nick Milton July 31, 2020