Does working more efficiently mean working less safely?

Favorite One of the arguments for Knowledge Management is that it helps people do their jobs more quickly. But does this compromise quality or safety? I blogged recently about how Knowledge Management can reduce both cost and time without compromising quality and safety. This is very counter-intuitive, and many times over the past

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Shared by Nick Milton June 13, 2018

A new way to look at knowledge and information

Favorite The relationship between knowledge and information has always been problematical. Here is a new way to look at it. The Data/Information/Knowledge/Wisdom pyramid is a very common diagram in the KM world, but despite its ubiquity and simplicity it has many problems: It implies that each class can be turned

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Shared by Nick Milton June 12, 2018

The Long Tail of experience in communiies of practice

Favorite Part of the value of communities of practice is proividing access to the Long Tail of experience There is a tendency in many companies to see Knowledge as being the province of the Experts. As a result, they set up expert centres to look after the knowledge, and expert

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Shared by Nick Milton June 11, 2018

short blog silence

Favorite I will be in Jakarta much of this week, so expect blog silence for a few days View Original Source (nickmilton.com) Here.

Building DWP’s Delivery Manager Community (video)

Favorite Here is a nice Youtube video about the launch of a community of practice for Delivery Managers at the UK Department for Work and Pensions. It’s good to see the energy this event created, as well as the opportunities for knowledge sharing. You can read more about their community

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Shared by Nick Milton June 1, 2018

Will AI replace KM?

Favorite My answer is No, for the following reasons. image from wikipedia I have been working in Knowledge Management for a long time now, and the history of KM includes examples of one technology after another claiming that it will replace KM or make it obsolete. Yet KM is still

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Shared by Nick Milton May 31, 2018

Practice Owner – enabler or bottlneck?

Favorite The practice owner is a key role in a KM framework, but are they a bottleneck on progress? Image from wikimedia commons I was presenting at a client internal conference recently, talking aboutKnowledge Management Frameworks. In one section of my talk, I introduced the concept of the Practice Owner, which

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Shared by Nick Milton May 30, 2018

20 example KM straplines

Favorite What’s your KM strapline? The creation of a good Knowledge Management Strapline can be a small but important step in the communication program that accompanies Knowledge Management implementation and helps drive the accompanying behaviour and culture change. The strapline is an ever-present message in your KM comms. It’s like

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Shared by Nick Milton May 28, 2018

Innovation starts with problems, not with ideas.

Favorite We often think of innovation as starting with an idea nobody has had before. More often it starts with a problem or opportunity nobody has noticed before.  3D problem solving, by Chris Potter, on Flickr You want to become an innovative organisation?  If so, it is tempting to focus

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Shared by Nick Milton May 25, 2018