A Technology Broker and Management Company Specializing in KM Systems
Favorite It is possible for the members of a Community of Practice to lose trust in the community as an effective support mechanism. Here’s one story of how that happened. The story is from one of Knoco’s Asian clients. This community started well, with 4 or 5 questions per week
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Shared by Nick Milton July 19, 2017
Favorite If you agree with me that the greatest value in organisational online discussion comes through answering questions, then Yammer’s default prompt does not help. “What are you working on?” asks Yammer – as a work-related version of the Facebook question “What’s on your mind”. As a way of getting
Read More Shared by Nick Milton July 18, 2017
Favorite Knowledge management needs empowerment – Knowledge provides empowerment. There is a close link between knowledge and empowerment. Let me illustrate this with two scenarios. Scenario 1.Betty is writing a policy paper. She looks online for ideas, and comes across some busy discussions from a similar organisation in another part
Read More Shared by Nick Milton July 17, 2017
Favorite Wikis can sometimes be difficult to sustain as a Knowledge Management tool. Here are 6 rules for success. Image from Wikimedia commons I was reading a great article called “Why Wikis at NASA” by John Verville, Patricia Jones and Mark Rober. In the article, they talk about NASA’s experience
Read More Shared by Nick Milton July 14, 2017
Favorite We can use a simple quadrant to remind ourselves of four areas of community knowledge activity. This diagram came out of a conversation with a community of practice leader, who was wondering what to do with his portal. He had created a massive database of community documents, and had
Read More Shared by Nick Milton July 13, 2017
Favorite Where is the best place for Knowledge Management in an organisation? This is a common question in the early stages of a Knowledge Management implementation program. It also sometimes arises later on; if you start KM with a temporary task force reporting at a high level, then when KM
Read More Shared by Nick Milton July 12, 2017
Favorite Don’t just run your community meetings as presentations; instead engage in real multi-way dialogue around important questions. Brown bag lunch, by Gloria, on Flickr I have blogged several times about Push and Pull in Knowledge Management – about the dangers of focusing only on Push (such a common strategy,
Read More Shared by Nick Milton July 11, 2017
Favorite Here are 5 of the common push-backs to KM you will hear from management. Be ready to answer them. I blogged a couple of weeks ago about one of the most common objections to KM you will hear, which I called the four most dangerous words; “KM won’t work
Read More Shared by Nick Milton July 10, 2017
Favorite There are many ways in which Communities of Practice add value to an organisation, 27 of which are listed here. Here is a 28th way. There is a really interesting analysis of Communities of practice from the Geneva Knowledge forum which looks at CoPs in several large multinationals, and which points
Read More Shared by Nick Milton July 7, 2017
Favorite We often hear people say that Knowledge Management is dead, but in fact it has never been so much alive, with an accelerating take-up of the topic. The idea that “KM is dead” is a meme that has been with us for over a decade (2004, 2008, 2011, 2012, 2015, 2016 to
Read More Shared by Nick Milton July 6, 2017