A Technology Broker and Management Company Specializing in KM Systems
Favorite Is the best approach to Communities of Practice a managed one, or an unmanaged one? There has always been a polarity of views between those who see Communities of Practice as something that should be allowed to flourish naturally and unmanaged, springing up as a bottom-up initiative in response
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Shared by Nick Milton August 16, 2017
Favorite There is only a certain amount you can learn by reading. Sometimes you have to go and see. Watcher, by woodleywonderworks, on Flickr With complex knowledge, there is more going on that can ever be documented, and (if it’s possible) the best way to learn is to go and
Read More Shared by Nick Milton August 15, 2017
Favorite Not every meeting or every conversation involves sharing knowledge! Image from Wikimedia commons Very often, when we are conducting our knowledge management assessment or benchmarking exercises, or designing KM frameworks for clients, we come across a confusion. This confusion is again a linguistic confusion about knowledge. We might ask
Read More Shared by Nick Milton August 14, 2017
Favorite Complex organisations may be involved in more than one type of activity, and may need more than one KM strategy and framework. Two of the early activities in any Knowledge Management implementation are to develop a Knowledge Management Strategy (as we discussed yesterday), and start to map out a potential
Read More Shared by Nick Milton August 11, 2017
Favorite You need a strategy if your KM implementation is to be successful. Here are 8 reasons why. Implementing Knowledge Management without a strategy is a risky endeavour. As Sun Tzu is reputed to have said said, in “the art of war”, “Strategy without tactics is the slowest route to victory.
Read More Shared by Nick Milton August 10, 2017
Favorite The knowledge of a team needs to be seen in the context of the knowledge of the organisation. If we treat Knowledge Management as an intra-organisation marketplace, then teams can be either consumers of knowledge or providers of knowledge, depending on whether, for a particular topic, the teams knows
Read More Shared by Nick Milton August 9, 2017
Favorite Best Practices are part of Knowledge Management, but sometimes misused. Here is an example of how they really work. Picture originally from here There is a lot of pushback in the KM world about the term “best practice”. In the discussion groups, we hear people saying “we don’t believe
Read More Shared by Nick Milton August 8, 2017
Favorite Collaboration is not always helpsful, and there are cases where it actually reduces your chance of success. The ideas in this blog post are from a very interesting paper by Martine Haas and Morten Hansen, who look at success data from bid teams to find out when collaboration actually helps
Read More Shared by Nick Milton August 7, 2017
Favorite Four elements make up Knowledge Management Governance. Expectations, metrics, rewards and support. Governance in the cloud, by Blue Coat Photos, on Flickr Governance is often the missing element in Knowledge Management, and although it is one of the four legs on the KM table, it is the one that
Read More Shared by Nick Milton August 4, 2017
Favorite Here is another example KM role description – this time for a Knowledge Managment Officer at the International Atomic Energy Authority. This is a pretty high level governance role for KM, and it is described here as follows: Main purpose The Knowledge Management Officer’s main purpose is to provide
Read More Shared by Nick Milton August 3, 2017