Product Life-cycle Knowledge Management

Product life-cycle management (PLM) is a well-established discipline. To support this, we are going to need Product life-cycle knowledge management.  Image from wikimedia commons In industry, product lifecycle management is the process of managing the entire lifecycle of a product from inception, through engineering design and manufacture, to service and

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Shared by Nick Milton February 20, 2020

A new way to differentiate Industry approaches to KM?

If you are interested in how different industries approach KM, here is a new way to differentiate them.  Different industries tend to approach KM in different ways, or apply KM in “different flavours.”  In September I posted a ternary plot, where different industries were plotted on their relative focus on

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Shared by Nick Milton December 2, 2019

A KM framework for frontline sales

Knowledge Management case studies are often from the manufacturing, projects, operations or service world. However Knowledge management can be applied to any business activity. In this reprise from the archives, we look at how it can apply to Sales. Sales team meeting by  Jim Larrison on Flickr The sales force

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Shared by Nick Milton October 16, 2019

Seven potential building blocks of a KM framework

Knowledge management is a large and complex field, covering many elements, and applied in many different ways (see my blog post on 50 shades of KM for example). However there are a small number of Knowledge Management sub-components or modules which come up time and time again, and probably represent

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Shared by Nick Milton September 3, 2019

How projects and organisations work together to make a KM system

Projects and the wider organisation are linked in a Knowledge-handling cycle Please note, in this article you can replace the word “project” with “department” or “division” or “team” or “office” throughout. The Boston Square here is one that I have used with projects as part of their Knowledge Management planning,

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Shared by Nick Milton January 23, 2019

The 4 Ifs of Knowledge Management

This post is an elaboration of a Linked-In comment, and is based on a diagram from a paper I co-authored called Implementing a Framework for Knowledge Management There are four key enablers for Knowledge Management – the 4 legs on the KM table. Roles and Accountabilities Processes Technology Governance The first

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Shared by Nick Milton August 2, 2018

How knowledge and performance are linked

There is a very close link between knowledge and performance, which is at the heart of any KM framework. Knowledge results in performance. The more knowledge we have, the better we can perform. The more we learn from performance, the more knowledge we have. This puts us in a reinforcement

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Shared by Nick Milton July 2, 2018

The most common missing elements from KM frameworks

When we review client Knowledge Management frameworks, it is often the same two elements that are missiong, or poorly developed. One of the services we offer at Knoco is an assessment and benchmarking of client Knowledge Management Frameworks, to assess for completeness and maturity. We do this in two ways,

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Shared by Nick Milton April 9, 2018