Socrates on Explicit Knowledge

Here’s a reprise from the archives – Socrates on the limitations of the written word. Socrates, as reported by Plato in The Phaedrus, was not a fan of explicit knowledge. Explicit knowledge, in those days, meant Writing, and Socrates never wrote anything down – he had a scribe (Plato) to

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Shared by Nick Milton October 1, 2018

How to learn from critical decisions (video)

This video from the University of Bath, UK, shows Joseph Borders describing a varation of the Critical Decision Method. This is a method used to elicit knowledge from an expert, in the context of an unusual even they were involved in, through an analysis of their decision making process. You

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Shared by Nick Milton July 31, 2018

How bullet points kill knowledge.

Bullet points may have their place in helping punctuate meetings, but are no way to capture knowledge.  image from wikimedia commons Discussion and dialogue are still the most effective ways of transferring knowledge from person to person. Although”we know more than we can tell”, we can still tell enough of

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Shared by Nick Milton May 22, 2018

Knowledge as "the voice of experience"

Is KM a way of sharing the “voice of experience”? In many ways, you can look at much of Knowledge Management as being a systematic approach to identifying, distilling and transmitting the voice of experience around the organisation. Experience is the great teacher, and experience which is shared through Knowledge

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Shared by Nick Milton March 21, 2018

How the Emergency Services are resourcing real-time learning

It is common practice to invest time and resources in learning after a project.  Here are some examples of investment during a project.  I blogged lasy week about lesson learning in the Australian Emergency Services, and made passing reference to Real-Time Evaluation. It’s worth spending a little more time on

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Shared by Nick Milton March 19, 2018

Is questioning the most important skill for the KM professional?

Perhaps the most important skill for the KM professional is the skill of Questioning. Questions are the hook from which most of your knowledge hangs. Anyone with small children knows that itireless questioning underpins their early learning. The same principle applies in organisations.  Making knowledge conscious, making it explicit, and

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Shared by Nick Milton February 27, 2018

How to retain critical knowledge (video)

Courtesy of the Patrick Lambe Vimeo account, here is Carla Newman talking about the Knowledge Retention process developed at Shell  Carla Newman on ROCK (Retention of Critical Knowledge) from Patrick Lambe on Vimeo. View Original Source ( Here.

What to do when knowledge is a core product deliverable

For some projects, knowledge is their most important deliverable, but how is that deliverable defined? We are used to thinking of knowledge as an input for a project, but it is often an output as well. Projects can learn new things, and can create new knowledge for an organisation. Often

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Shared by Nick Milton February 15, 2018