6 Ps for the knowledge champion

Courtesy of Andrew Trickett, from Arup, here are 6 Ps that knowledge champions and knowledge managers must demonstrate Knowledge champions are an important part of many KM programs, extending the reach and influence of the KM team and acting as ambassadors for, and facilitators of, KM in their part of

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Shared by Nick Milton May 4, 2018

In another updated reprise post from the archives, let’s look at typical roles in the KM organisation. As we pointed out earlier this week, the issue of Roles is an often-neglected part of the KM Framework. A fully mature KM organisation will contain several recognised KM positions in order to

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Shared by Nick Milton April 18, 2018

Head of KM – example job description

Another example role description for you, this time for the Global head of KM for Herbert Smith freehills, the massive multinational law firm (found on LinkedIn). It’s a really nice job description, with a good focus on the overall objective of the role (bullet point 1) and on change management

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Shared by Nick Milton December 11, 2017

What does a Director of Knowledge Management for a legal firm do?

This month there were two “Director of KM” jobs advertised on linked-in.  Let’s see what this job entails. Word cloud from the responsibilities list “Knowledge Management” is a poorly defined term, and Knowledge Management jobs can range from low level data-entry clerks to high level strategic posts, and anything in

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Shared by Nick Milton November 2, 2017

More data on the health of KM (revised)

Is KM dying, alive and well, or on life support? Let’s bring some data into the debate (this post updated based on further data). The debate about the health of KM is a perennial topic, with people variously claiming “KM is dead”, “KM is alive and well” or “KM is

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Shared by Nick Milton October 19, 2017

Process ownership and process owners in KM

The people who own the processes in an organisation are responsible for a big chunk of corporate memory. But who are these people? Perhaps we ought to start with defining what process ownership actually means. Process ownership is a key component of many management approaches such as business process improvement,

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Shared by Nick Milton October 17, 2017

The role of corporate management in KM

Everyone has a role to play in KM, but what’s the role of corporate management? Copyright-free image from pxhere I pointed out last week that corporate management is one of the stakeholders for KM, and that they have certain needs from the KM program, but with these come responsibilities. Senior

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Shared by Nick Milton October 13, 2017

10 things a KM champion needs to understand

Here are ten things a KM Champion needs to understand in order to do their job well. Image from wikimedia commons Understand your roleDiscuss this with the KM team until you have a clear idea what your role as Champion entails. It may contain elements such as the following: Development

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Shared by Nick Milton October 5, 2017

Lesson learning roles in the RCAF

Roles and Governance are often overlooked elements of KM. Here is a great example of a set of roles and accountabilities for Lesson learning within the Royal Canadian Air Force. The example is taken from a web page dated 2015 called “Canadian Forces Aerospace Warfare Centre, Analysis and Lessons Learned“.

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Shared by Nick Milton August 18, 2017

Example KM role description – IAEA

Here is another example KM role description – this time for a Knowledge Managment Officer at the International Atomic Energy Authority. This is a pretty high level governance role for KM, and it is described here as follows: Main purpose The Knowledge Management Officer’s main purpose is to provide expert

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Shared by Nick Milton August 3, 2017