A Technology Broker and Management Company Specializing in KM Systems
Favorite In 2015 I published a post showing that a significant proportion of CKOs know very little about Knowledge Management, at least according to their Linked-in profiles. This year I revisited these stats. It seems things have improved a little, but there are still a lot of CKOs out there
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Shared by Nick Milton March 12, 2020
Favorite People often think of Knowledge as being Organic, or being an Ecosystem. But what does this imply for Knowledge Management and for the Knowledge Manager? gardener, Filoli, by David McSpadden on Flickr The ecosystem or the garden is a pretty good metaphor for the world of Knowledge in an
Read More Shared by Nick Milton February 5, 2020
Favorite Last week I started a set of blog posts likening KM implementation to a business start-up. Here is number 3 in the series. Picture from Needpix, author geralt (pixabay.com) This blog series uses this analogy of a start-up to inform KM implementation. It reviews 5 common reasons for start-up failure
Read More Shared by Nick Milton January 27, 2020
Favorite The Experts can sometimes be resistant to KM, seeing it as a threat or a burden, with little personal reward. How can we address this? Image from wikimedia commons Many clients we speak to are having real problems recruiting the expert knowledge holders to the concept of Knowledge Management. Even
Read More Shared by Nick Milton September 13, 2019
Favorite This post is an analysis of a KM role description, taken from a recent job vacancy, identifying the core elements of a strategic KM leadership role. This Photo by Unknown Author is licensed under CC BY-SA-NC The job vacancy appeared last week on LinkedIn, and is for a Knowledge
Read More Shared by Nick Milton July 24, 2019
Favorite I blogged a while back about the role of the expert in KM. Here is a new article that explains this role in the customer service world. Hello my name is Expert 2, by Graham Lavender, on Flickr In my post “what do you do with your best experts”
Read More Shared by Nick Milton June 20, 2019
Favorite The Knowledge Owner has 2 main aspects to their role, as described below. One of the key tenets – probably the foundational tenet – of Knowledge Management is that Knowledge is an asset to an organisation, and must be treated as such. It follows on, therefore, that someone must
Read More Shared by Nick Milton June 14, 2019
Favorite A while ago I posted 4 KM team roles from the US Army, based on their 2012 publication “Knowledge Management Operations”. Here is an update. Lt. Col. Mary Cheyne; the knowledge management officer for the joint operations compound. U.S. Army photo by Barry Wilson The 2012 publication has been
Read More Shared by Nick Milton April 29, 2019
Favorite When KM implementation is over, the KM team still has a job of work to do Implementing Knowledge Management is a long project of culture change, and the introduction of a new management framework (roles, processes, technologies, governance). The Knowledge Management team’s initial role is to design and introduce
Read More Shared by Nick Milton March 20, 2019
Favorite A common question when implementing Knowledge Management – should your KM team leader, or CKO, be an internal appointment, or should you look externally to fill the role? There are advantages and disadvantages to both options, as I explain below. Internal appointment As we have often said, Knowledge Management is a
Read More Shared by Nick Milton March 15, 2019
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