A Technology Broker and Management Company Specializing in KM Systems
Favorite There is a very close link between knowledge and performance, which is at the heart of any KM framework. Knowledge results in performance. The more knowledge we have, the better we can perform. The more we learn from performance, the more knowledge we have. This puts us in a
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Shared by Nick Milton July 2, 2018
Favorite What is the price, or cost, of your knowledge inventory? In fact, you already pay the cost without knowing it. Creative commons image from pxhere Let’s look at the cost of acquiring and maintaining the inventory of tacit and explicit knowledge. Tacit knowledge As people become more experienced (through
Read More Shared by Nick Milton June 22, 2018
Favorite Here’s a story about how Knowledge can be found in the Long Tail within a community of practice. I blogged recently about the Long Tail of Knowledge, and how a Community of Practice can find answers and advice from practitioners other than the core group of company experts. Here
Read More Shared by Nick Milton June 21, 2018
Favorite Here is another reprieve from the archives, looking at the 2 ways in which KM can add value. There are two ways in which Knowledge Management can add value to an organisation, and we can look at them in this way: Finding Knowledge Better; Finding Better Knowledge. The first
Read More Shared by Nick Milton June 19, 2018
Favorite From this published article comes three examples of quantified value from KM. Image from wikimedia commons The article is entitled “Assessing the Business Value of Knowledge Retention Projects: Results of Four Case Studies”, and much of it comes from the work of Larry Todd Wilson, who operates a Knowledge Harvesting
Read More Shared by Nick Milton June 14, 2018
Favorite Our list of KM Value stories reaches number 120, with this story from Petroleum Development Oman (PDO). See the complete list. Image from wikimedia commons The story was presented last week at the UK KM Summit by Hank Malik, who gave an excellent presentation on how standard project-based Knowledge Management
Read More Shared by Nick Milton May 23, 2018
Favorite Fluor, the construction company, use the month of Knowvember” as an opportunity to publicise KM internally. Fluor are an international engineering and construction company, who have been applying a Knowledge management approach, based primarily on Communities of Practice, for nearly 20 years. And with a long-running program such as
Read More Shared by Nick Milton May 10, 2018
Favorite Among many interesting discussions at the KAConnect 2018 conference was one on selecting KM pilots focused on reducing the cost of non-quality. Participants at KA connect 2018 The conversation was, as many KM conversations are, about Value. The annual KAConnect conference is for the Architecture and Engineering community, and
Read More Shared by Nick Milton May 7, 2018
Favorite Part of the role of KM, particularly in manufacturing and production, is to reduce the cost of non-quality When I started my Knowledge Management journey in 1992, my job post was entitled “Quality Advisor”. I was accountable for the quality of the geoscientific work in the BP Norway office. Because
Read More Shared by Nick Milton May 1, 2018
Favorite Your manager comes to you and says “I like the idea of Knowledge Management, but you have to give me an ROI figure”. Is this a problem, or an opportunity? At first sight this is a problematic request, as the ROI for KM is notoriously difficult to predict. If
Read More Shared by Nick Milton April 10, 2018