A Technology Broker and Management Company Specializing in KM Systems
Favorite The knowledge you gain each working day is worth about $14, according to an anslysis of salary increases. Median salaries for engineers vs years of experiencefrom the Engineering Income and Salary Survey 2012 People often say “you can’t value knowledge” In a strict sense, that is probably true, but
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Shared by Nick Milton April 3, 2018
Favorite There is a well known saying; “Good, Fast, Cheap – pick any two.” It’s wrong. Good Fast Cheap by CEA+ on Flickr The idea behind this saying is that there is a certain amount of work to be done to deliver a task, service or product, and that work
Read More Shared by Nick Milton February 13, 2018
Favorite One of the ways in which KM adds value is through helping poeple do work faster and better. Here is a story of howAccenture estimated that value. Accenture make documented knowledge available to their staff through a portal known as KX. IN order to estimate the value delivered through KM
Read More Shared by Nick Milton January 31, 2018
Favorite Here is a reference to a great story about the value of simple KM in healthcare The story is taken from a California State University blog on KM, and references an earlier Times Magazine story, available to subscribers. The Time magazine is ostensibly about doctors’ pay, but also describes
Read More Shared by Nick Milton December 18, 2017
Favorite The most important thing you can do for KM within your company, is help people to understand the value. Today I bring value, by Kimberley Kling, on Flickr I often say that “knowledge management is how people would manage their organisations if only they knew the value of their
Read More Shared by Nick Milton October 24, 2017
Favorite As part of our series of stories and examples of quantified value from KM, please find below three examples from a 2015 article in the UAE National, entitled “Knowledge management is power for companies” An example of KM in action is the case of El Paso Corporation – a
Read More Shared by Nick Milton September 22, 2017
Favorite What would it be like if organisations treated money the way they treat knowledge? Hands counting $100 bills, by Hloom Templates on Flickr This is a simple thought experiment, which you can use with your senior managers to get them to think differently about knowledge. We know knowledge is
Read More Shared by Nick Milton August 2, 2017
Favorite There are many ways in which Communities of Practice add value to an organisation, 27 of which are listed here. Here is a 28th way. There is a really interesting analysis of Communities of practice from the Geneva Knowledge forum which looks at CoPs in several large multinationals, and which points
Read More Shared by Nick Milton July 7, 2017
Favorite From a blog post called “In praise of Knowledge Management” come the following examples of quantified KM value, all from customer service centers; Image from wikimedia commons “A leading European mobile phone retailer saw a stark increase in contact deflection of 27.3 percent while markedly improving NPS (Net Promoter
Read More Shared by Nick Milton June 21, 2017
Favorite As the 111th entry in our ever-growing list of examples of Quanitified Benefit from Knowledge Management, here is a story on value and value measurement at Goodyear Tire Company, described by KM World Magazine. Gooryear Blimp by Mark Turnauckas on Flickr Goodyear use what they call “value pyramids” for
Read More Shared by Nick Milton June 14, 2017