Building "Rubber Rooms" for Knowledge Management

Favorite To play safely, sometimes you need a rubber room. The “KM rubber room” is a great analogy I picked up from Emily Timmins, Knowledge Manager at Severn Trent Water.  She has been introducing Peer Assists in her organisation, and the analogy she uses for a “safe space” for knowledge sharing

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Shared by Nick Milton February 1, 2017

A CEO’s view of Knowledge Management

Favorite It is very interesting to see Knowledge Management from a CEO’s point of view.  Here is what one CEO said. Image from blue diamond gallery If you are “selling” KM to your CEO, then you need to know exactly how a CEO views the topic. To my knowledge, there

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Shared by Nick Milton January 31, 2017

Why a Community Charter is important

Favorite Communities of practice are one of the corenerstones of Knowledge Management, and one of the keys to successful communities is a good Charter. Community core team in front of their draft charter Communities of practice are perhaps the most popular element of Knowledge Management Frameworks. In our Knowledge Management

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Shared by Nick Milton January 30, 2017

How much are you spending on knowledge?

Favorite It’s quite easy to work out how much your organisation spends on Knowledge.  Here’s how. Today I will bring VALUE by Kimberley Kling on Flickr I often say that if your management knew the value of your organisation’s knowledge, then knowledge management would be an easy sell – a

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Shared by Nick Milton January 27, 2017

How to use external communications to market KM internally

Favorite Your KM communication plan should include external communication, primarily as a way to market internally. Image from wikimedia commons Knowledge Management implementation requires a communication strategy and plan, to help the stakeholders climb the ladder of engagement. One particularly useful strategy is to communicate your KM successes to the

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Shared by Nick Milton January 25, 2017

Who do you need on the KM team?

Favorite Here are 4 key skill areas you must not ignore when putting together your Knowledge Management implementation team. Image from wikimedia commons You know the four enablers of People, Process, Technology and Governance? What we call the four legs on the KM table? These four areas should be reflected in the

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Shared by Nick Milton January 24, 2017

What knowledge managers wish they had done to communicate KM better

Favorite Communication is key to KM. How could we do it better? Here’s what Knowledge managers say. BarCamp AMS 2005 Opening – 35Originally uploaded by roland KM is a change program, and communication is a lever in delivering change. Every Knowledge Management implementation needs a communication strategy. For all the

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Shared by Nick Milton January 23, 2017

How to apply Guerrilla Knowledge Management

Favorite What if you have no senior management backing for your Knowledge Management program?  In a situation like this, your only recourse is to take a strategy known as “Guerrilla KM,” or “Stealth KM.” ExplosionOriginally uploaded by ˙Cаvin 〄 A Guerrilla Knowledge Management program is one where you work undercover,

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Shared by Nick Milton January 20, 2017