A Technology Broker and Management Company Specializing in KM Systems
Favorite To manage something, you need to be able to measure it. But measuring culture is a very difficult task. Culture is a key issue in Knowledge Management, but culture itself is hard to define and hard to describe (my favourite definition of culture is “how we behave when nobody
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Shared by Nick Milton April 3, 2017
Favorite People are often instinctively drawn towards one component of Knowledge Management. Here’s a way of looking at those components. Choices about the approach to KM are often made implicitly, emotionally, or through assumption, so it’s worth taking time out to analyse these approaches intellectually, before starting work on your
Read More Shared by Nick Milton March 31, 2017
Favorite Pride is an interesting motivator in Knowledge Management. In some cases it acts as a real dis-incentive, but if harnessed well it can be a powerful driver for KM behaviours. Proud Lion from Public Domain Pictures I was reflecting on this recently while running one of our powerful Bird Island
Read More Shared by Nick Milton March 30, 2017
Favorite Knowledge Management is now, in some industries, old enough that that leaders “grew up” with KM as a resource. What difference does this make? Average length of time different industries havebeen doing KM. Data from the 2014 Knoco KM survey. We are many of us familiar with organisations where
Read More Shared by Nick Milton March 29, 2017
Favorite Here is a link to a description of lesson-learning at Continental Automotive, including a well-developed lessons workflow. It is a good example of Level 2 lesson learning as described yesterday. Image reproduced from here The Lesson-learning workflow operates as follows: A user creates a draft lesson and submits it to the
Read More Shared by Nick Milton March 28, 2017
Favorite Here are a couple of reprised blog posts from 5 years ago, covering the topic of lesson learning, and presenting 3 potential levels of maturity for a learning system. Most organisations are stuck at level 1. There are three levels of rigour, or levels of maturity, regarding how Lesson-learning is
Read More Shared by Nick Milton March 27, 2017
Favorite The goal of Knowledge Management is to embed an effecting Knowledge Management Framework, that enables a thriving KM culture and impacts organisational outcomes. But sometimes one Framework is not enough. I have blogged before about the different sorts of Knowledge which need to be managed, and suggested that Knowledge
Read More Shared by Nick Milton March 24, 2017
Favorite Here’s another characteristic of Knowledge workers – they supply as well as consume knowledge. I blogged recently about what makes a Knowledge Worker, and suggested that a Knowledge Worker is someone who knows more about their job that their boss or client, and so is hired for what they
Read More Shared by Nick Milton March 23, 2017
Favorite Risk management and knowledge management both deal with the issues of unknowns, and are therefore closely linked. In this blog post, Don McAlister reflects upon risk management in projects, and concludes that “If the Project Plan represents the knowledge that must be applied to achieve the project objectives…and if
Read More Shared by Nick Milton March 22, 2017
Favorite There is a lot written about KM culture and how to implement it, but most organisations already know how to build and sustain a culture. Introducing a Knowledge Management culture is not easy and many people are looking for the secret of how to do this, but my view
Read More Shared by Nick Milton March 21, 2017