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The only metric that counts in KM

Favorite A recent article by Steve Denning throws light on the only KM metric that counts;  Impact. Image from wikimedia commons The article in Forbes, entitled “Why Agile Often Fails: No Agreed Metrics”, discusses the metrics systems used at Amazon, and compares them with those used when Denning was CKO

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Shared by Nick Milton August 6, 2019

How KM works in projects

Favorite Projects require their own KM Framework. Here’s one view of what this might look like.  Image from science.dodlive.mil “Knowledge Management for Teams and Projects” contains a bullet-point summary of how Knowledge Management should be applied in a project-based organisation, addressed to the three main stakeholder groupings of Project Manager,

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Shared by Nick Milton August 5, 2019

Dealing with the unknown knowns

Favorite Another post from the archives on dealing with the “unknown knowns” in Knowledge Management. We hear a lot (famously from Donald Rumsfeld) about the unknown unknowns, and how difficult they are to deal with, and in knowledge management terms, they can be a real challenge. However an equally challenging

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Shared by Nick Milton August 2, 2019

Knowers and Learners – two end members on a KM culture spectrum

Favorite The knower/learner spectrum is one of the key dimensions of KM culture, and one that all knowledge managers should understand. Image by muffinn on Flickr Knowers and Learners are two archetypes within Knowledge Management, representing two end-members of one of the ten cultural dimensions of Organisational Learning. The difference

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Shared by Nick Milton August 1, 2019