KM implementation – knowing when to stop

Favorite Knowing when to stop KM implementation – to “declare victory” and stand down the implementation team – is as big a decision as starting KM in the first place.  Image from wikimedia commons I am a proponent of viewing KM implementation as a project, and projects have start dates

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Shared by Nick Milton November 10, 2020

8 demand-side principles for Knowledge Management

Favorite In 2008 David Snowden published a landmark article on 7 KM principle, mainly focusing on the supply side of knowledge management. The post below, upcycled from 2012, aims to present similar principles from the demand side.  Principles by Nick Youngson CC BY-SA 3.0 Alpha Stock Images David’s 2008 post is currently (Nov

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Shared by Nick Milton November 9, 2020

Quantified KM value story number 142; 7-figure increase in sales revenue from simple knowledge sharing meetings

Favorite  HBR have published a case study showing the impact of simple structured knowledge sharing meetings.  Although the article is entitled “how virtual teams can better share knowledge”, the study was held using face to face knowledge transfer meetings, pre-Covid. The study attempted to test whether incentives or structure were

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Shared by Nick Milton November 5, 2020

Creating an intelligent ticket routing solution using Slack, Amazon AppFlow, and Amazon Comprehend

Favorite Support tickets, customer feedback forms, user surveys, product feedback, and forum posts are some of the documents that businesses collect from their customers and employees. The applications used to collect these case documents typically include incident management systems, social media channels, customer forums, and email. Routing these cases quickly

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Shared by AWS Machine Learning November 4, 2020