A Technology Broker and Management Company Specializing in KM Systems
Favorite Customer service conversations typically revolve around one or more topics and contain related questions. Answering these questions seamlessly is essential for a good conversational experience. For example, as part of a car rental reservation, you have queries such as, “What’s the charge for an additional driver?” or, “Do you
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Shared by AWS Machine Learning June 18, 2020
Favorite This is a Knowledge Management story from the early days – about 20 years ago – but is interesting because although it was an old-style approach, it worked and delivered huge value. Texas instruments calculator, image from wikimedia commons In 1994, the CEO of Texas Instruments, Jerry Junkins, gave
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Shared by Nick Milton June 18, 2020
Favorite Amazon Polly turns text into lifelike speech, allowing you to create voice-enabled applications. We’re excited to announce the general availability of a new US English child voice—Kevin. Kevin’s voice was developed using the latest Neural Text-to-Speech (NTTS) technology, making it sound natural and human-like. This voice imitates the voice
Read More Shared by AWS Machine Learning June 17, 2020
Favorite In today’s world, social media has become a place where customers share their experiences with services that they consume. Every telecom provider wants to have the ability to understand their customer pain points as soon as possible and to do this carriers frequently establish a social media team within
Read More Shared by AWS Machine Learning June 17, 2020
Favorite Here are 9 lessons from a KM implementation at the BBC. Image from wikimedia commons A great case history of Knowledge Management Implementation at the British Broadcasting Corporation can be found in Tom Young’s book “Knowledge Management for Services, Operations and Manufacturing“. The case history is written by Claire
Read More Shared by Nick Milton June 17, 2020
Favorite Do you hear the birds chirping outside your window? There are more than 10,000 bird species in the world, and they can be found in nearly every environment, from untouched rainforests to suburbs and cities. Birds play an essential role in nature. They are high up in the food
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Shared by Google AI Technology June 16, 2020
Favorite AWS DeepRacer is a fun and easy way for developers with no prior experience to get started with machine learning (ML). At the end of the 2019 season, the AWS DeepRacer League engaged the Amazon ML Solutions Lab to develop a new sports analytics feature for the AWS DeepRacer
Read More Shared by AWS Machine Learning June 16, 2020
Favorite Introducing Knowledge Management into an organisation is largely a process of influencing, advocating and selling. Here is some guidance on which influencing tools to use as your program progresses. I wrote a blog post just before lockdown, listing 9 influencing tactics you can use when introducing Knowledge Management. The
Read More Shared by Nick Milton June 16, 2020
Favorite Suicide disproportionately affects LGBTQ+ youth. In the U.S. alone, more than 1.8 million LGBTQ+ youth between the ages of 13 and 24 seriously consider suicide or experience a significant crisis each year. Additionally, LGBTQ+ youth are over four times more likely to attempt suicide than their peers, while up
Read More Shared by Google AI Technology June 15, 2020
Favorite I have been having some interesting discussions recently about Knowledge Assets. What are they, and what do they look like? Image from Geograph.com “Knowledge Asset” is a loosely defined term, which means many things to many people. One viewpoint is that a Knowledge Asset is an area of valuable
Read More Shared by Nick Milton June 15, 2020