A Technology Broker and Management Company Specializing in KM Systems
Favorite Mature KM is a mixture of attitude, habit, and framework. If you visited an organisation that had truly embraced and embedded Knowledge Management, what would you see? What would be different and distinctive about that organisation? You would probably notice 3 things – attitudes, habits, and a solid KM
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Shared by Nick Milton December 9, 2019
Favorite There are a number of strategic approaches that you can apply when implementing Knowledge Management. All have their failings – we recommend a combination of two of them. There are many and varied ways to introduce KM to a company, and a lot of these fail. The main 6
Read More Shared by Nick Milton December 6, 2019
Favorite I blogged recently about Connect and Collect – the two parallel approaches to transfer of knowledge. Now let’s look in more depth about the two modes by which knowledge is carried – Content and Conversation. Kids of conversation by Kris Hoet on Flickr During the Connect approach we facilitate
Read More Shared by Nick Milton December 5, 2019
Favorite The lesson learning system should be a supply chain for new knowledge. But how do you calculate its effectiveness? We can look at lesson learning as a supply chain; identifying new pieces of knowledge and supplying them to other knowledge workers so they can improve their work. If it
Read More Shared by Nick Milton December 4, 2019
Favorite Knowledge that “everyone knows” but which is quite wrong, it termed “General ignorance” and is a dangerous component of KM. QI stage-set from wikimendia commons There is a highly amusing TV quiz here in the UK, called QI. One section of the show is called “General Ignorance”, and consists
Read More Shared by Nick Milton December 3, 2019
Favorite If you are interested in how different industries approach KM, here is a new way to differentiate them. Different industries tend to approach KM in different ways, or apply KM in “different flavours.” In September I posted a ternary plot, where different industries were plotted on their relative focus
Read More Shared by Nick Milton December 2, 2019
Favorite Business in a world of change is a learning race. The winner is the organisation that can develop and mature knowledge more quickly than the competition, bringing new and improved products and processes into the market first, and so gaining First Learner Advantage. Therefore one way of viewing Knowledge
Read More Shared by Nick Milton November 29, 2019
Favorite How do you structure your knowledge store? There are 3 options, but one is far better than the other two in meeting the needs of the knowledge seeker. Image from Robins.af.mil There are three ways to organise your knowledge store. You can organise it by operational units, so that
Read More Shared by Nick Milton November 28, 2019
Favorite Probably the worst place to store project lessons is to leave them in the End of Project Report. Tombstone created using http://tombgen.appspot.com/ I know this is still the default approach for many project organisations, and 19% organisations who run KM programs still use this approach (according to our KM survey).
Read More Shared by Nick Milton November 27, 2019
Favorite All projects deliver not just a product, but knowledge as well, and there needs to be a clear understanding of what form that knowledge will take. Part of any Knowledge Management policy therefore has to be a definition of the expected knowledge output from project work. This knowledge output
Read More Shared by Nick Milton November 26, 2019