A Technology Broker and Management Company Specializing in KM Systems
Favorite This is a reprise and rewrite of a post from 5 years ago about KM change models vs KM maturity models. AKA “why KM change is more like spread of a forest fire than the growth of a tree”. Photo from the US National Parks Service The use of
Read More
Shared by Nick Milton November 25, 2019
Favorite Does KM need a single technology platform? More likely it needs several technologies. This blog post was prompted by a thread in Stan Garfield’s SIKM community asking what technology platform people use for KM. My immediate thought was that a single platform probably is not sufficient. However let’s look
Read More Shared by Nick Milton November 22, 2019
Favorite If you are a leader who wants to help develop a Knowledge Management and Organisational Learning culture in their organisation, you can do this simply, by asking two questions. I have a question by The US Army on Flickr The two questions are Who have you learned from?Who have
Read More Shared by Nick Milton November 21, 2019
Favorite I have blogged quite a bit recently on Connect and Collect approaches to KM, aka the transfer of tacit and explicit knowledge. Here is a reprise and extension of a useful table which describes the two. Three of my recent blog posts have touched on Charts and pilots, Why
Read More Shared by Nick Milton November 20, 2019
Favorite This post is an update of an earlier post in 2014, brought up to date with new survey data. As part of our global surveys in 2014 and 2017, answered by over 700 KM professionals, we asked respondents to rank a number of barriers in order of the impact
Read More Shared by Nick Milton November 19, 2019
Favorite Connecting people is far less efficient than Collecting while being far more effective – but how much more effective? Knowledge can be transferred in two ways – by Connecting people so that they can discuss, and Collecting knowledge in written (explicit) form so others can find and read it
Read More Shared by Nick Milton November 18, 2019
Favorite In organisational safety management, they identify a “near miss” as evidence that safety practices need to be improved. We can do the same in knowledge management. Image from safety.af.mil I have often used Safety Management as a useful analogue for KM, and here’s another good crossover idea. In safety
Read More Shared by Nick Milton November 15, 2019
Favorite If you are a competent ship’s master, what types of knowledge do you need to be able to navigate on a new voyage to an unknown port? You need two types – explicit and tacit, charts and pilots. Brunswick Harbor pilot by Ralph Daily on Flickr The charts, and
Read More Shared by Nick Milton November 12, 2019
Favorite The story here is taken from the book “Performance through Learning”, and tells of a crucial “proof of concept” exercise at De Beers, the global diamond company, which was instrumental in demonstrating the value of Knowledge Management to senior management, and gaining their support and buy-in. De Beers Headquarters,
Read More Shared by Nick Milton November 11, 2019
Favorite KM requires a learning culture, and motivation to learn comes from motivation to improve. That’s why KM thrives in a high-performance culture, where people are not content with existing performance, and actively seek new knowledge that will help them perform even better. Image from eglin.af.milU.S. Air Force photo/Samuel King Jr
Read More Shared by Nick Milton November 8, 2019