A Technology Broker and Management Company Specializing in KM Systems
Favorite Do you pass knowledge forward, as in a relay race, or do you pass it backward, as in a rugby match? The metaphor of a relay race is often used in Knowledge Management. Knowledge is seen as a baton that is passed from a runner (project team), after they
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Shared by Nick Milton November 28, 2022
Favorite Here are ten things a KM Champion needs to understand in order to do their job well. Image from wikimedia commons The role of KM Champion within a business unit or department can be an important one. The KM Champion acts to promote and support the application of KM
Read More Shared by Nick Milton November 21, 2022
Favorite There are 4 main stakeholder groupings for internal-facing Knowledge Management, and you need to create value propositions for each of the 4. Implementing Knowledge Management is a change process; changing hearts and minds, attitudes and beliefs, and work patterns across the organisation. In many ways, the role of the
Read More Shared by Nick Milton November 15, 2022
Favorite You need a strategy if your KM introduction and deployment is to be successful. Here are 10 reasons why. Implementing (or Introducing) Knowledge Management without a strategy is a risky endeavour. As Sun Tzu is reputed to have said said, in “the art of war”, “Strategy without tactics is
Read More Shared by Nick Milton November 7, 2022
Favorite What would it be like if organisations treated their money the way they treat their knowledge? Hands counting $100 bills, by Hloom Templates on Flickr This is a simple thought experiment, which you can use with your senior managers to get them to think differently about knowledge. We know
Read More Shared by Nick Milton October 31, 2022
Favorite Sir Winston Churchill, the famous politician, used a 4-question Knowledge Audit to analyse the knowledge flow when things went wrong. Image from wikimedia commons Sir Winston Churchill hated being surprised, particularly by bad news. He expected to receive an efficient flow of information and knowledge, and when he did
Read More Shared by Nick Milton October 17, 2022
Favorite If it is true that 85% of KM initiatives have no stated objective, then its no surprise they so often fail. Image from wikimedia commons In an unpublished 2011 presentation, now unfortunately no longer on the web, Bob Armacost quoted the results of a survey run by KPMG as follows:
Read More Shared by Nick Milton October 10, 2022
Favorite Is the best approach to setting up and selecting Communities of Practice a managed one, or an unmanaged one? There has always been a polarity of views between those who see Communities of Practice as something that should be allowed to flourish naturally and unmanaged, springing up as a
Read More Shared by Nick Milton October 3, 2022
Favorite Best Practices are part of Knowledge Management, but sometimes misused. Here (from the archives) is an example of how they work in practice. Picture originally from here There is a lot of pushback in the KM world about the term “best practice”. In the discussion groups, we hear people
Read More Shared by Nick Milton September 26, 2022
Favorite The demographics of your organisation determine the distribution of knowledge, and therefore the details of the Knowledge Management Framework you need to deploy Here’s another factor that can affect the way you address KM in an organisation; the demographics of the workforce. Because the demographics are is linked to
Read More Shared by Nick Milton September 20, 2022