A Technology Broker and Management Company Specializing in KM Systems
Favorite There are 5 ways in which KM can be embedded in an organisation. Some of these are more common than others, and to fully embed KM into an organisational management system can take over a decade. I often have people ask me what “embedding” Knowledge Management actually means, and
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Shared by Nick Milton May 17, 2023
Favorite Your CEO comes to you and says “I like the idea of Knowledge Management, but you have to give me an ROI figure”. Is this a problem, or an opportunity? At first sight this is a problematic request, as the ROI for KM is notoriously difficult to predict. If
Read More Shared by Nick Milton May 9, 2023
Favorite You can find a link to the Webinar announcement here and a button to register for a place. Date: 10 May 2023 Timing: 12.00 – 13.00 (BST) This webinar will focus on the recently published BS 34401:2022 Knowledge management. Application of BS ISO 30401. Guide and Executive Briefing and explain how your business
Read More Shared by Nick Milton May 5, 2023
Favorite Organisations that work with Knowledge need a Knowledge workstream as well as a Product/Project workstream. But what are the outputs of this Knowledge workstream? I have blogged several times about the KM workstream you need in your organisation; the knowledge factory that runs alongside the product factory or the
Read More Shared by Nick Milton April 25, 2023
Favorite Knowledge is born in a three-stage process of reflection on experience; from observations, through insights, to lessons. Experiencing, Learning, Reflecting, by Denise Krebs on Flickr I think most people accept that knowledge is born through reflection on experience. The three-stage process in which this happens is the core of
Read More Shared by Nick Milton April 17, 2023
Favorite There is often an assumption that storing project files equates to managing knowledge on behalf of future projects. This is wrong, and here’s why. Sometimes we assume that if you digitise your project files, throw in some metadata tagging, and have a good search engine, then your project knowledge
Read More Shared by Nick Milton April 4, 2023
Favorite Last month I described a “Pull cycle” for knowledge – let’s now look at the the measures we can introduce to that cycle. You can find a description of the cycle here. This is a cycle based on knowledge demand (unlike the supply-side cycles you normally see) and includes
Read More Shared by Nick Milton March 27, 2023
Favorite To be able to transfer subtleties of knowledge, we need subtleties of language. That’s where jargon comes from. The Inuit languages have, it is claimed, 50 words for snow (falling or lying snow, and ice). This may or may not be true, but their various words can carry a
Read More Shared by Nick Milton March 20, 2023
Favorite There are only four generic barriers to KM. These are they, and all can be addressed. The Boston Square shown here maps the unwillingness and the inability that can affect the knowledge supplier, and the knowledge user. Any combination of these is a block to the transfer of knowledge from one
Read More Shared by Nick Milton March 13, 2023
Favorite The story of the “Battle of the Bocage” is a great example of evolving knowledge, driven from the bottom up. Normandy BocageImage from wikimedia commons I am reprising this post from the archive, not just because its a great story, but because in demonstrates the maturing of knowledge through
Read More Shared by Nick Milton March 6, 2023