A Technology Broker and Management Company Specializing in KM Systems
Favorite All forms of Management involve conversation, and Knowledge Management is no different. The management of intangibles is driven by conversations. Those conversations are focused on the particular intangible in question, and serve to set direction, raise awareness, and lead to action. Risk management is driven by conversations about risk;
Read More
Shared by Nick Milton January 31, 2022
Favorite Introducing Knowledge Management is likely to take a decade before it is fully embedded. Here are some benchmark statistics Over the past few decades we have helped many organisations to benchmark their current status of Knowledge Management. They ask for this service for a number of reasons. Sometimes they
Read More Shared by Nick Milton January 31, 2022
Favorite For any tasks or activities or conceptual frameworks which have to last beyond the limits of the reliability of human memory, you need to start to build a documented Body of Knowledge. Image from wikimedia commons Using human memory as a long term store of knowledge is a risky
Read More Shared by Nick Milton January 24, 2022
Favorite There are two approaches to managing a body of knowledge within a community of practice – curation, and synthesis. One of the functions of a community of practice is to provide a means for developing and co-owning a documented “body of knowledge” on behalf of the community (the other
Read More Shared by Nick Milton January 17, 2022
Favorite There is a bit of a philosophical divide in KM circles – those who take a top-down approach to implementation, and those who prefer bottom-up. The truth is that neither are right. Image from wikimedia commons The bottom-up view is that if you provide people with the KM tools,
Read More Shared by Nick Milton January 10, 2022
Favorite Don’t fall into the trap of assumaing your knowledge all lies with the experts. There is a lot of tacit knowledge in the “long tail” of community members. We know that not all Knowledge (in fact very little knowledge) is made explicit, and can be accessed through documents. We know
Read More Shared by Nick Milton December 20, 2021
Favorite Here is insight into how NASA tackles the issue of incentives and motivation for KM behaviours. Image from wikimedia commons Incentives and motivation has long been a topic on this blog. Here in Knoco we believe in intrinsic motivation rather than motivation through rewards or prizes, preferring to
Read More Shared by Nick Milton December 14, 2021
Favorite I did some calculations recently that suggest that attempts to measure a corporate KM culture may give pessimistic figures. Here’s why. We all know that culture is a key factor in KM, and that introducing KM will involve some culture change. Also we know (and ISO 30401 reminds us)
Read More Shared by Nick Milton December 13, 2021
Favorite Introducing KM means also introducing plans for KM, at different levels in the organisation. Here are a few of the plans you may need, depending on your context.
Favorite This is a blog post I repeat every 5 years or so, my summary of Top 7 success factors for implementing Knowledge Management. There are more than 7, of course (see the knowledge manager’s handbook for details), but these are some of the most fundamental recommendations. Many if not
Read More Shared by Nick Milton November 29, 2021