A Technology Broker and Management Company Specializing in KM Systems
Favorite What is your organisation’s learning rate? What could KM increase this to? And what’s the value of the difference? Over time, with any product or process, the costs come down. The rate of decrease is known as the learning rate. One value proposition for Knowledge Management is to accelerate
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Shared by Nick Milton August 17, 2021
Favorite Still the confusion remains between Information Management/Enterprise Content Management and Knowledge Management. Here are 5 points of difference and 1 point of overlap. In fact these pictures only have one point of similarlity. Much like KM and IM/ECM I have covered the difference between KM and IM many times
Read More Shared by Nick Milton August 10, 2021
Favorite If you wish to introduce blogs as a knowledge management tool, it is tempting to ask senior managers to take the lead and set an example. Here’s why that may be the wrong thing to do (and some suggestions about what to do instead). Let’s assume 1) that you
Read More Shared by Nick Milton August 2, 2021
Favorite We often approach leaders and try to sell KM on the benefits it will deliver to their staff, forgetting that leaders are knowledge workers too. The Manager by MaxTortt on Flickr If we think of knowledge workers are “people who make decisions for a living”, then managers and leaders
Read More Shared by Nick Milton July 26, 2021
Favorite If Knowledge Management is like a supply chain for knowledge, then the Knowledge Manager is the Supply Chain manager. Image from wikipedia japan I have blogged many times about the analogy between Knowledge Management and a supply chain for knowledge. Like all analogies, this is limited (the view of
Read More Shared by Nick Milton July 19, 2021
Favorite There are 5 generic steps to go through when introducing a Knowledge management culture. These are as follows. Define the culture you want to develop. Don’t define it in woolly terms – “we want a knowledge sharing culture” – but define it in terms of the attitudes and behaviours
Read More Shared by Nick Milton July 14, 2021
Favorite Re-use, review and improve are the three basic components of any Knowledge Management cycle Start a piece of work by re-using knowledge that already exists, in preference to starting from a blank sheet, or re-inventing the wheel. There will be times when there is no knowledge to re-use and
Read More Shared by Nick Milton July 6, 2021
Favorite This letter to senior management from the KM team represents the deal you need to strike with the leaders in your organisation. This is a post which I reprise very 5 years or so, given its importance. It’s even more important now, as your leaders start to consider what
Read More Shared by Nick Milton June 30, 2021
Favorite There are many cultural barriers to Knowledge Management implementation, and all of them can be broken Break Through by Joel Bombardier on Flickr There are several cultural elements that can stand in the way of successful Knowledge Management. Some of these barriers are listed below, with thoughts on how
Read More Shared by Nick Milton June 21, 2021
Favorite What’s the most effective delivery structure for KM? We discuss this below. We recommend six components to the knowledge management delivery and reporting structure, shown here. 1. In the centre is the Chief Knowledge Officer, or head of Knowledge Management; accountable for delivering, maintaining and continually improving the KM
Read More Shared by Nick Milton June 17, 2021