Favorite Part of the value of communities of practice is proividing access to the Long Tail of experience There is a tendency in many companies to see Knowledge as being the province of the Experts. As a result, they set up expert centres to look after the knowledge, and expert

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Shared by Nick Milton June 11, 2018

Favorite I will be in Jakarta much of this week, so expect blog silence for a few days View Original Source (nickmilton.com) Here.

Favorite Here is a nice Youtube video about the launch of a community of practice for Delivery Managers at the UK Department for Work and Pensions. It’s good to see the energy this event created, as well as the opportunities for knowledge sharing. You can read more about their community

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Shared by Nick Milton June 1, 2018

Favorite My answer is No, for the following reasons. image from wikipedia I have been working in Knowledge Management for a long time now, and the history of KM includes examples of one technology after another claiming that it will replace KM or make it obsolete. Yet KM is still

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Shared by Nick Milton May 31, 2018

Favorite The practice owner is a key role in a KM framework, but are they a bottleneck on progress? Image from wikimedia commons I was presenting at a client internal conference recently, talking aboutKnowledge Management Frameworks. In one section of my talk, I introduced the concept of the Practice Owner, which

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Shared by Nick Milton May 30, 2018

Favorite What’s your KM strapline? The creation of a good Knowledge Management Strapline can be a small but important step in the communication program that accompanies Knowledge Management implementation and helps drive the accompanying behaviour and culture change. The strapline is an ever-present message in your KM comms. It’s like

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Shared by Nick Milton May 28, 2018

Favorite We often think of innovation as starting with an idea nobody has had before. More often it starts with a problem or opportunity nobody has noticed before.  3D problem solving, by Chris Potter, on Flickr You want to become an innovative organisation?  If so, it is tempting to focus

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Shared by Nick Milton May 25, 2018

Favorite A recent McKinsey article, if you read it carefully, suggests that the core KM behaviours for group effectiveness are Asking and Responding. The McKinsey article entitled Givers take all: The hidden dimension of corporate culture is a really interesting article, describing a study by Harvard psychologists of the US intelligence

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Shared by Nick Milton May 24, 2018

Favorite Our list of KM Value stories reaches number 120, with this story from Petroleum Development Oman (PDO). See the complete list. Image from wikimedia commons The story was presented last week at the UK KM Summit by Hank Malik, who gave an excellent presentation on how standard project-based Knowledge Management

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Shared by Nick Milton May 23, 2018

Favorite Bullet points may have their place in helping punctuate meetings, but are no way to capture knowledge.  image from wikimedia commons Discussion and dialogue are still the most effective ways of transferring knowledge from person to person. Although”we know more than we can tell”, we can still tell enough

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Shared by Nick Milton May 22, 2018