A Technology Broker and Management Company Specializing in KM Systems
Favorite When it comes to transferring knowledge to a massive audience, MOOCs are a potential solution. Here is a fantastic example from the World Health Organisation. Image from wikimedia commons There are some Knowledge Management cases where knowledge is created through research and analysis, then needs to be spread around a
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Shared by Nick Milton March 23, 2018
Favorite When lesson learning failed in the Australian Defence Force, they blamed the database. But was this all that was at fault? Here’s an interesting 2011 article entitled “Defence lessons database turns off users”. I have copied some of the text below, to show that, even thought the lessons management
Read More Shared by Nick Milton March 22, 2018
Favorite Is KM a way of sharing the “voice of experience”? In many ways, you can look at much of Knowledge Management as being a systematic approach to identifying, distilling and transmitting the voice of experience around the organisation. Experience is the great teacher, and experience which is shared through
Read More Shared by Nick Milton March 21, 2018
Favorite Courtesy of this linked-in blog post, here are some proposed axioms for KM from a military source. The author of the post is Brett Patron, and Brett has taken a set of established Axioms for Special Operations Forces, and suggested how they can be applied to Military KM. The
Read More Shared by Nick Milton March 20, 2018
Favorite It is common practice to invest time and resources in learning after a project. Here are some examples of investment during a project. I blogged lasy week about lesson learning in the Australian Emergency Services, and made passing reference to Real-Time Evaluation. It’s worth spending a little more time
Read More Shared by Nick Milton March 19, 2018
Favorite Taken from this document, here is a great insight into lesson management from Emergency Management Victoria. Emergency Management Victoria coosrinates support for the state of Victoria, Australia during emergencies such as floods, bush fires, earthquakes, pendemics and so on. Core to their success is the effective learning of lessons from
Read More Shared by Nick Milton March 16, 2018
Favorite Again yesterday I was corresponding with someone who used Google Trends as an argument that KM was dying. Taken at face value this view is understandable. The google trends plot for KM decreases over time as shown below, showing a steady reduction in relative searches for the term “knowledge
Read More Shared by Nick Milton March 15, 2018
Favorite When capturing knowledge, sometimes its useful to have a pretend customer you can introduce. Image from wikimedia commons I have blogged about the need to write knowledge as if it were for a “knowledge customer”, and to “document for the customer” when capturing knowledge. But what do you do if
Read More Shared by Nick Milton March 14, 2018
Favorite Here’s a great principles-based KM Policy Avangrid is a US-based service company in the Energy Market. Their website says “Our 6,800 employees collaborate to deliver projects that power America’s future, provide clean energy and improve customers’ lives and communities”. To support this collaboration, they recently published this Knowledge Management
Read More Shared by Nick Milton March 13, 2018
Favorite We often hear claims that KM is dead or dying, but what does the hard data say? The “KM is Dead” meme is one with a long history; see articles from 2004, 2008, 2011, 2012, 2015, 2016 to choose but a few. It still seems to resurface several times a year; usually
Read More Shared by Nick Milton March 12, 2018