A Technology Broker and Management Company Specializing in KM Systems
Favorite You need a strategy if your KM implementation is to be successful. Here are 8 reasons why. Implementing Knowledge Management without a strategy is a risky endeavour. As Sun Tzu is reputed to have said said, in “the art of war”, “Strategy without tactics is the slowest route to victory.
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Shared by Nick Milton September 12, 2022
Favorite Most of us are familiar with the SECI model from Nonaka and Takeuchi, but sometimes forget that C stands for Combination, not Collection. Image from wikimedia commons The Nonaka and Takeuchi SECI model for knowledge development is well known in the KM world, with its 4 components of Socialisation,
Read More Shared by Nick Milton September 5, 2022
Favorite It is possible for the members of a Community of Practice to lose trust in the community as an effective support mechanism. Here’s one story of how that happened. Knowledge sharing requires trust, and this is as true in communities of practice as in face to face meetings, or one to
Read More Shared by Nick Milton August 22, 2022
Favorite Where is the best place for Knowledge Management in an organisation? This is a common question in the early stages of a Knowledge Management implementation program. It also sometimes arises later on in the journey, for example; if you start KM with a temporary task force reporting at a
Read More Shared by Nick Milton August 15, 2022
Favorite Described in a Harvard Business School article from 2016, here is the pledge that WD40 staff take to commit to organisational-wide sharing and learning. This is the Learning Manic Pledge; part of WD40’s “tribal culture“. The pledge is as follows: I am responsible for taking action, asking questions, getting
Read More Shared by Nick Milton August 8, 2022
Favorite Don’t just run your community meetings as presentations; instead engage in real multi-way dialogue around important questions. Brown bag lunch, by Gloria, on Flickr I have blogged several times about Push and Pull in Knowledge Management (aka Knowledge Supply and demand); about the dangers of focusing only on Push (such a
Read More Shared by Nick Milton August 1, 2022
Favorite How can communities of practice add value? Let me count the ways. Image from wikimedia commons Here’s a list we made of 30 different mechanisms by which a community of practice can add value to an organisation. No doubt you can think of more! Community members can Solve problems
Read More Shared by Nick Milton July 25, 2022
Favorite “My knowledge is unique” is another challenge you meet on your KM journey. How do you respond? image from wikimedia commons This observation was shared with me by a knowledge manager in the UK health service, who hears it all the time from top doctors and surgeons. “Nobody can
Read More Shared by Nick Milton July 18, 2022
Favorite There are three dangerous words you hear a lot when introducing KM. Here’s how to respond to them. Image from publicdomainpictures.net “We are different” Those are the three words, and they usually appear in this context. “Yes, I hear your stories and case histories about how KM adds value,
Read More Shared by Nick Milton July 11, 2022
Favorite As long as Knowledge Management involves face-to-face or virtual interactions between teams and individuals, Facilitation has a key role to play. Good facilitation is essential to effective face-to-face KM processes. Effectively identifying and exchanging knowledge in a meeting requires high quality interactions between people. These interactions need to be
Read More Shared by Nick Milton July 4, 2022