How to measure the pull-based knowledge cycle

Last month I described a “Pull cycle” for knowledge – let’s now look at the the measures we can introduce to that cycle. You can find a description of the cycle here. This is a cycle based on knowledge demand (unlike the supply-side cycles you normally see) and includes the

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Shared by Nick Milton March 27, 2023

The value of jargon in KM – 50 words for snow.

To be able to transfer subtleties of knowledge, we need subtleties of language. That’s where jargon comes from. The Inuit languages have, it is claimed, 50 words for snow (falling or lying snow, and ice).   This may or may not be true, but their various words can carry a huge

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Shared by Nick Milton March 20, 2023

How to break the 4 generic barriers to Knowledge Management.

There are only four generic barriers to KM. These are they, and all can be addressed. The Boston Square shown here maps the unwillingness and the inability that can affect  the knowledge supplier, and the knowledge user. Any combination of these is a block to the transfer of knowledge from one to

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Shared by Nick Milton March 13, 2023

How to deal with the shrinking half-life of knowledge

Knowledge has a half-life, and that half-life is getting shorter every year. When John Browne was CEO at BP, he talked about “the shrinking half-life of ideas”. This always struck me as a very interesting concept; one which was fundamental to Browne’s approach to corporate KM. I have since found that he

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Shared by Nick Milton February 27, 2023

The 11 steps of the closed lesson-learning loop

A lesson, or a piece of knowledge, goes through eleven generic steps in its life cycle. That’s partly why lesson learning is not easy – the lifecycle of a lesson contains several steps if the learning loop is to be closed, and the lesson is to lead to embedded change

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Shared by Nick Milton January 23, 2023