A Technology Broker and Management Company Specializing in KM Systems
Favorite Here’s another reprieve from the archives – 50 ways to wreck your KM strategy When I wrote “Designing a successful KM strategy” with Stephanie Barnes, we originally included a final chapter on “how to wreck your strategy” – a list of 50 things not to do (similar to the chapter on
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Shared by Nick Milton August 22, 2018
Favorite There should be no difference to learning from success and failure. Kipling wrote, in “If” – “if you can meet with triumph and disaster, and treat those two impostors just the same..”. As knowledge managers we try to collect lessons from projects which have been triumphs and projects which
Read More Shared by Nick Milton August 21, 2018
Favorite A simple but effective definition of KM I was moved to reprise this video, from 2009, in which I offered a simple definition of KM, because I was very pleased to see the same definition appearing in a speech this week by by Director Dr Haji Mohd Zamri bin
Read More Shared by Nick Milton August 20, 2018
Favorite In 1996, Karl Wiig and colleagues made a set of predicitions about the future of KM. How right were they? The 1996 article by the Knowledge Research Institute (Towe, Pizziconi and Wiig) entitled “Knowledge Management; Where Did It Come From and Where Will It Go?” not only presented a timeline
Read More Shared by Nick Milton August 17, 2018
Favorite From an old article, a time line of the first 21 years of KM – taking us up to 1996 This time line is taken from the 1996 article by the Knowledge Research Institute (Towe, Pizziconi and Wiig) entitled “Knowledge Management; Where Did It Come From and Where Will
Read More Shared by Nick Milton August 16, 2018
Favorite Sharing is no guarantee of uptake. Sometimes better practices and innovations take a long time, and require a lot of support, to take hold. Here is a very interesting article from the New Yorker, by Atul Gwande, about why some ideas or best practices catch on and spread, while
Read More Shared by Nick Milton August 15, 2018
Favorite Taken from this publication by Knowledge Street, here is a role description for what is effectively KM Help-desk and support staff – the KM advisors at HP consulting services. This is one in a series of example KM role descriptions on this blog. image from wikimedia commons Stan Garfield describes
Read More Shared by Nick Milton August 14, 2018
Favorite The Supply Chain analogy for KM suggests several metrics we can use. I have often used the analogy of the supply chain as one way of thinking about KM. This involves looking at KM as a chain of processes supplying knowledge to the user. This analogy has the benefit of
Read More Shared by Nick Milton August 13, 2018
Favorite A quote from a CIO Dive article “Skills required of a successful 2020 IT service management professional“ Knowledge management capabilities Many self-service technology initiatives have failed in recent years due to the neglect of knowledge creation and nurturing. The same may be true of any new technology initiatives if
Read More Shared by Nick Milton August 11, 2018
Favorite We know that culture and management style affects KM; here is a way of characterising management style through 2 dimensions. The Boston Square shown here explores four management territories, and their impact on Knowledge Management. The two axes of the square are management by power v management by empowerment;
Read More Shared by Nick Milton August 10, 2018