A Technology Broker and Management Company Specializing in KM Systems
Favorite When capturing knowledge, sometimes its useful to have a pretend customer you can introduce. Image from wikimedia commons I have blogged about the need to write knowledge as if it were for a “knowledge customer”, and to “document for the customer” when capturing knowledge. But what do you do if
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Shared by Nick Milton March 14, 2018
Favorite Here’s a great principles-based KM Policy Avangrid is a US-based service company in the Energy Market. Their website says “Our 6,800 employees collaborate to deliver projects that power America’s future, provide clean energy and improve customers’ lives and communities”. To support this collaboration, they recently published this Knowledge Management
Read More Shared by Nick Milton March 13, 2018
Favorite We often hear claims that KM is dead or dying, but what does the hard data say? The “KM is Dead” meme is one with a long history; see articles from 2004, 2008, 2011, 2012, 2015, 2016 to choose but a few. It still seems to resurface several times a year; usually
Read More Shared by Nick Milton March 12, 2018
Favorite If you want knowledge in a lesson, post or knowledge article to be found, give it a good title. One of the occasional recurring themes of this blog is the importance of Knowledge findability. Knowledge needs to be used in order to add value, and before it can be
Read More Shared by Nick Milton March 9, 2018
Favorite To achieve success in a KM pilot, there are three major roles that need to be in place. Blickling Hall, Gardens and Park by Martin Pettitt, on Flickr KM pilot projects are when you take Knowledge Management out into the business, and “try it for real”. They are a
Read More Shared by Nick Milton March 8, 2018
Favorite If we look at knowledge flowing through a company as an analogue of fluid flowing through a porpous medium, can we draw any conclusions to help us with KM? In their 2011 presentation, Tim Stouffer and Reid Smith did just this. They took an interesting look at the flow
Read More Shared by Nick Milton March 7, 2018
Favorite There is one immediate test of effective knowledge transfer, and that is the Aha moment. Image from wikimedia commons Anyone who has ever, at any time, tried to explain something to someone else, is aware of the “Aha moment”. The Aha moment, oterhwise known as the Light-bulb moment, is
Read More Shared by Nick Milton March 6, 2018
Favorite KM organisations need a Knowledge workstream as well as a Product/Project workstream. But what are the knowledge outputs? I have blogged several times about the KM workstream you need in your organisation; the knowledge factory that runs alongside the product factory or the project factory. But what are the
Read More Shared by Nick Milton March 5, 2018
Favorite Knowledge is born in a three-stage process of reflection on experience – here’s how. Experiencing, Learning, Reflecting, by Denise Krebs on Flickr I think most people accept that knowledge is born through reflection on experience. The three-stage process in which this happens is the core of how the military
Read More Shared by Nick Milton March 2, 2018
Favorite “What would it take, to get you to share more of your knowledge Image from wikimedia commons This was a question Shell asked in an internal survey, several years ago, in order to understand the incentives and barriers for knowledge sharing. The top 6 answers were as follows More
Read More Shared by Nick Milton March 1, 2018