A Technology Broker and Management Company Specializing in KM Systems
Favorite To be able to transfer subtleties of knowledge, we need subtleties of language. Image from wikimedia commons The Eskimo languages have, it is claimed, 50 words for snow (falling or lying snow, and ice). This may or may not be true, but their various words can carry a huge
Read More
Shared by Nick Milton February 28, 2018
Favorite Perhaps the most important skill for the KM professional is the skill of Questioning. Questions are the hook from which most of your knowledge hangs. Anyone with small children knows that itireless questioning underpins their early learning. The same principle applies in organisations. Making knowledge conscious, making it explicit,
Read More Shared by Nick Milton February 27, 2018
Favorite Courtesy of the Patrick Lambe Vimeo account, here is Carla Newman talking about the Knowledge Retention process developed at Shell Carla Newman on ROCK (Retention of Critical Knowledge) from Patrick Lambe on Vimeo. View Original Source (nickmilton.com) Here.
Favorite There can come a time when the therapeutic benefits of Knowledge Management can outweigh the commercial benefits. One of the spin-off benefits of Knowledge Management is the culture change it can bring with it. Facilitated dialogue-based processes such as after action review, peer assist, retrospect etc are all themselves
Read More Shared by Nick Milton February 23, 2018
Favorite Here’s a great Boston Square which looks at the four barriers to KM in a generic way. It looks at the unwillingness and the inability that can affect both the knowledge supplier, and the knowledge user. Any combination of these is a block to Knowledge management. The Supplier is Unwilling to
Read More Shared by Nick Milton February 22, 2018
Favorite Many of us are used to holding knowledge capture events at the end of a project. There is also merit in repeating this exercise one year (or more) later. Imagine a project that designs and builds something – a factory, for example, or a toll bridge, or a block
Read More Shared by Nick Milton February 21, 2018
Favorite There is often an assumption that storing project files equates to managing knowledge on behalf of future projects. This is wrong, and here’s why. For example, see this video from the USACE Knowledge Management program says “if you digitise your paper files, throw in some metadata tagging, and use our
Read More Shared by Nick Milton February 20, 2018
Favorite This a a reprise of a post from 5 years ago, describing a useful matrux for plotting your strategic knowledge topics. I first described this matrix in this article in KM review in 2007, as a tool which can be useful in developing your KM strategy. This Boston Square-style
Read More Shared by Nick Milton February 19, 2018
Favorite Experts and beginners behave differently in Knowledge Management systems. Here’s why. Great Meadows Fishing Day by U. S. Fish and Wildlife Service, on Flickr Confucius said “Shall I tell you what true knowledge is? When you know, to know that you know, and when you do not know, to
Read More Shared by Nick Milton February 16, 2018
Favorite For some projects, knowledge is their most important deliverable, but how is that deliverable defined? We are used to thinking of knowledge as an input for a project, but it is often an output as well. Projects can learn new things, and can create new knowledge for an organisation.
Read More Shared by Nick Milton February 15, 2018