KM implementation case history – the BBC

Favorite Here are 9 lessons from a KM implementation at the BBC. Image from wikimedia commons A great case history of Knowledge Management Implementation at the British Broadcasting Corporation can be found in Tom Young’s book “Knowledge Management for Services, Operations and Manufacturing“.  The case history is written by Claire

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Shared by Nick Milton June 17, 2020

9 influencing tactics to use when promoting KM

Favorite The Farnham Street blog (reporting on the book Mind Gym) describes nine tactics you can use to influence others, while making the point that ““it is essential that you understand the other person’s reasons so you can use tactics that will work to persuade them, as opposed to tactics that

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Shared by Nick Milton February 27, 2020

How to sell KM – what we can learn from the Wolf of Wall Street

Favorite The knowledge manager, seeking to lead the change to a Knowledge Management culture in their own organisation, needs to know how to sell their product.  Image from wikimedia commons As a Knowledge Manager, you are asking people to pay attention to something (knowledge) which previously has been ignored. You

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Shared by Nick Milton February 17, 2020

What KM can learn from start-ups – 5, build a good product

Favorite Last week I started a set of blog posts likening KM implementation to a business start-up. Here is number 5 in the series.  Lean Start-up methodology, by Rebeca Zuniga on Flickr This blog series uses this analogy of a start-up to inform KM implementation. It reviews 5 common reasons

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Shared by Nick Milton January 28, 2020

NASA’s "5 most common KM mistakes"

Favorite In a 2015 video reprise from Edward Rogers, CKO of NASA Goddard, he explains what he sees as the 5 most common mistakes in implementing KM. All of these stem from one reason, which is that KM people too often fail to learn from the experience of the past.

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Shared by Nick Milton January 21, 2020