A Technology Broker and Management Company Specializing in KM Systems
Favorite Say what you like about the ISO KM standard; at least it encourages you to address KM in the correct order! There are many approaches adopted for introducing KM, and not all of them work well. For example the historically common approach of “Technology Push” – where an organisation
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Shared by Nick Milton January 7, 2020
Favorite There are a number of strategic approaches that you can apply when implementing Knowledge Management. All have their failings – we recommend a combination of two of them. There are many and varied ways to introduce KM to a company, and a lot of these fail. The main 6
Read More Shared by Nick Milton December 6, 2019
Favorite This is a reprise and rewrite of a post from 5 years ago about KM change models vs KM maturity models. AKA “why KM change is more like spread of a forest fire than the growth of a tree”. Photo from the US National Parks Service The use of
Read More Shared by Nick Milton November 25, 2019
Favorite The story here is taken from the book “Performance through Learning”, and tells of a crucial “proof of concept” exercise at De Beers, the global diamond company, which was instrumental in demonstrating the value of Knowledge Management to senior management, and gaining their support and buy-in. De Beers Headquarters,
Read More Shared by Nick Milton November 11, 2019
Favorite In a post from 2009 (no longer available) Lucas McDonnell provided 6 signs that your Knowledge Management strategy could be in trouble. I have added 4 more. Image from wikimedia commons Lucas’ 6 signs are as follows, with my comments in brackets, and then I add a few more trouble signs
Read More Shared by Nick Milton October 2, 2019
Favorite Implementing Knowledge Management requires two parallel strategies, like the two prongs of a fork. There was a very interesting article by Ron Bascue in the 2011 Fall edition of the US Army KM newsletter (now no longer available online), about a twin-strategy approach to delivering a Knowledge Management strategy.
Read More Shared by Nick Milton August 30, 2019
Favorite In a great blog post, Seth Kahan shares 7 lessons on KM change programs In the post from 2009, Seth talks about leading KM change at World Bank, and contrasts his first KM initiative (which failed) with his second (which succeeded). The first initiative was “was comprised of a few
Read More Shared by Nick Milton June 27, 2019
Favorite Implementing Knowledge Management into an organisation will not happen accidentally. It happens by a deliberate decision. Or rather, it happens by a series of decisions. Very few CEOs will wake up one morning and announce that the organisation will now be adopting Knowledge Management. Instead, like any other change,
Read More Shared by Nick Milton June 21, 2019
Favorite In the early stages of Knowledge Management – even when you are still drafting the Strategy – you may need to deliver a “Proof of Concept” exercise. Proof of?, a photo by katmeresin on Flickr. This is a small intervention with a Knowledge Management tool or process, just so
Read More Shared by Nick Milton March 14, 2019
Favorite Why is it that so many KM implementations never seem to learn the lessons of the past? George Santayana quote by Mel_DJ on Flickr We know by now what makes KM work. We know the 7 secrets of success for KM, and the 7 most common reasons for failure.
Read More Shared by Nick Milton February 14, 2019