A Technology Broker and Management Company Specializing in KM Systems
Favorite There are at least 7 ways in which Knowledge Transfer can fail. Here are 7 of the most common. I am sure you can suggest others. This post is inspired by this article by John F. Mahon and Nory B. Jones, authors of the book “Knowledge Transfer and Innovation“. They
Read More
Shared by Nick Milton January 29, 2019
Favorite Fuzzy statements in lessons learned are very common, and are the result of “the curse of knowledge” Fuzzy MonsterClip art courtesy of DailyClipArt.net I blogged yesterday about Statements of the Blindingly Obvious, and how you often find these in explicit knowledge bases and lessons learned systems, as a by-product of the
Read More Shared by Nick Milton December 5, 2018
Favorite In another post from the archives (with some updates) let’s look at the common phrase “knowledge transfer” and discuss whether this is the wrong concept. Knowledge transfer, when illustrated graphically, often looks like the picture below – knowledge leaving one head and entering another. THIS MODEL IS WRONGimage from
Read More Shared by Nick Milton October 18, 2018
Favorite The SECI model is a common model in KM. This blog post from the archives suggests a way to expand this model. One of the basic models of Knowledge Management – often discussed, frequently challenged – is Nonaka and Takeuchi’s SECI model. This is a 2×2 matrix, looking at
Read More Shared by Nick Milton September 26, 2018
Favorite We often get hung up on treating knowledge as if it were impersonal pieces of content; instead let’s look at it as an interaction between supplier and user. Image from wikimedia commons All knowledge, if we think in terms of “Know-how” originates from people, and is re-used by people.
Read More Shared by Nick Milton September 18, 2018
Favorite Bullet points may have their place in helping punctuate meetings, but are no way to capture knowledge. image from wikimedia commons Discussion and dialogue are still the most effective ways of transferring knowledge from person to person. Although”we know more than we can tell”, we can still tell enough
Read More Shared by Nick Milton May 22, 2018
Favorite The Umbrella week (aka Knowledge Handover) is a face-to-face process for sharing lessons with the rest of the organisation. Umbrella week image from army.mil You can read about a recent Umbrella week here, where Captain Scott Kuhn of the 3rd Armoured Brigade described an event last week. According to
Read More Shared by Nick Milton April 11, 2018
Favorite When it comes to transferring knowledge to a massive audience, MOOCs are a potential solution. Here is a fantastic example from the World Health Organisation. Image from wikimedia commons There are some Knowledge Management cases where knowledge is created through research and analysis, then needs to be spread around a
Read More Shared by Nick Milton March 23, 2018
Favorite If we look at knowledge flowing through a company as an analogue of fluid flowing through a porpous medium, can we draw any conclusions to help us with KM? In their 2011 presentation, Tim Stouffer and Reid Smith did just this. They took an interesting look at the flow
Read More Shared by Nick Milton March 7, 2018
Favorite There is one immediate test of effective knowledge transfer, and that is the Aha moment. Image from wikimedia commons Anyone who has ever, at any time, tried to explain something to someone else, is aware of the “Aha moment”. The Aha moment, oterhwise known as the Light-bulb moment, is
Read More Shared by Nick Milton March 6, 2018