Validation in Knowledge Management

Any knowledge management framework needs to address the issue of Knowledge Validation. I have an old video of Professor John Henderson, where he says “every Knowledge Management system I have seen, addresses the issue of Validation”. Validation means a process to say “this is good quality knowledge. It’s not opinion,

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Shared by Nick Milton February 23, 2017

12 steps to KM implementation

One of the more effective ways to introduce Knowledge Management is through solving a series of business problems. Here is a 12 step approach to doing just that. Image from wikimedia commons I came across this paper recently by Ray Dawson, professor of KM at Loughborough University, proposing a 12-step

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Shared by Nick Milton February 21, 2017

Knowledge Management, eliminating the Archaeology from projects.

A client said to me last week, a propos of Information Architecture, that “up to 40% of Architecture is Archaeology”.  Knowledge Management can help address that 40%. Image from wikimedia commons By the statement “up to 40% of Architecture is Archaeology” he meant that up to 40% of Information Architecture

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Shared by Nick Milton February 20, 2017

The role of Asking in Knowledge Management

Most knowledge sharing in our private lives is driven by Asking. Let’s use this in work as well. Think about the last time you shared knowledge with one of your friends or family. Maybe it was this morning, or yesterday – maybe you shared advice, a tip or hint, or

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Shared by Nick Milton February 17, 2017

Why you need to place some demands on the knowledge sharer

Sharing knowledge is a two-sided process. There is a sharer and a receiver. Be careful that making knowledge easier to share does not make knowledge harder to re-use. Image from wikimedia commons Sharing knowledge is like passing a ball in a game of rugby, American Football or basketball. If you

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Shared by Nick Milton February 16, 2017

Quantified KM value story 109 – Navidad Energy

The best place to find KM value stories is in well-metricated environments, where the effects of learning are easily measured.  Image from wikimedia commons Oil drilling is the ideal environment for seeing KM value. Drilling is very well metricated, and the time between learning something and measuring the results of

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Shared by Nick Milton February 15, 2017

Finding an answer in the Long Tail of Knowledge

When looking for knowledge, let’s not just rely on finding the experts. We know that actually only a small percentage of knowledge in an organisation can be accessed through documents, and that most of it is in the heads of people. We know that if we can “find the people

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Shared by Nick Milton February 14, 2017

Where does knowledge come from? ( a post from the archives)

Here is another blog post from 6 years ago, which is worth revisiting – the question of where Knowledge comes from.  This post generated a lot of dicsussion last time, largely because I was challenging a popular and common model. See what you think. In most of the Knowledge Management

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Shared by Nick Milton February 13, 2017

When does Learning and Development take over from KM?

Knowledge Management and L&D are both part of the spectrum for Organisational Learning. But where does one take over from the other? This topic has been a point of discussion ever since KM began.  Where does KM end, and Learning and Development take over? We can look at this through

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Shared by Nick Milton February 10, 2017