End-of-year break
Favorite Image from wikimedia commons This blog is taking an end-year break. Happy Holidays to all our readers; normal service will be resumed in January View Original Source (nickmilton.com) Here.
5 reasons why Enterprise Search will never be as good as Google
Favorite All the time we hear managers saying “we want a search engine as good as Google”. Here are 5 reasons why you can never even get close. Image from wikimedia commons Google is the yardstick for search, and managers seem to want internal enterprise search that works as well
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Shared by Nick Milton December 14, 2018
The Gorilla illusions and the illusion of memory
Favorite Here is a reprise from the archives – a post primarily about the illusion of memory. The story here from Chabris and Simons raises some disturbing issues about the trustworthiness of tacit knowledge over a long timescale. Gorilla 2 Originally uploaded by nailbender I have just finished reading The
Read More Shared by Nick Milton December 13, 2018
The risks when an algorithm takes your job
Favorite An interesting Forrester blog highlights some of the risks of process automation image from wikimedia commons We live in a world where automation is beginning to impact knowledge work, in the same way that it impacted manual work in the last century. On the one hand this is great
Read More Shared by Nick Milton December 12, 2018
A timeline of KM at McKinsey
Favorite McKinsey is one of the leading Knowledge Management organisations in the world. Here is how they got there. Image from wikimedia commons I have referred to McKinsey a few times on this blog, describing their approach to knowledge centers, and some of the KM roles they have in place.
Read More Shared by Nick Milton December 11, 2018
KM – managing container, or managing content
Favorite KM can be addressed in two ways – managing the container in which knowledge is carried (the people or the documents) or managing the contents held in that container. Image from wikimedia I blogged last week about “fuzzy statements” and how these need to be avoided if knowledge is
Read More Shared by Nick Milton December 10, 2018
How to talk to the business about KM
Favorite Communicating KM to the business requires using business terms, not KM terms. Knowledge Management is not an end in itself, it is a means to an end, and the end is a more efficient, effective and productive organisation. The senior and middle managers in your organisation are not interested
Read More Shared by Nick Milton December 7, 2018
Should you allow people to be anonymous in company online forms?
Favorite Is anonymity a good thing in online organisational (in-company) knowledge sharing forums? I suggest it is not, and my reasoning is below. Public domain image from SVG When you first set up knowledge sharing forums, it can be tempting to allow people to contribute anonymously, to reduce their fear
Read More Shared by Nick Milton December 6, 2018
The curse of knowledge and the danger of fuzzy statements
Favorite Fuzzy statements in lessons learned are very common, and are the result of “the curse of knowledge” Fuzzy MonsterClip art courtesy of DailyClipArt.net I blogged yesterday about Statements of the Blindingly Obvious, and how you often find these in explicit knowledge bases and lessons learned systems, as a by-product of the
Read More Shared by Nick Milton December 5, 2018
The curse of knowledge, and stating the obvious
Favorite The curse of knowledge is the cognitive bias that leads to your Lesson Database being full of “statements of the obvious” There is an interesting exercise you can do, to show how difficult it is to transfer knowledge. This is the Newton tapper-listener exercise from 1990. Form participants into
Read More Shared by Nick Milton December 4, 2018