How to use external communications to market KM internally

Favorite Your KM communication plan should include external communication, primarily as a way to market internally. Image from wikimedia commons Knowledge Management implementation requires a communication strategy and plan, to help the stakeholders climb the ladder of engagement. One particularly useful strategy is to communicate your KM successes to the

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Shared by Nick Milton January 25, 2017

Who do you need on the KM team?

Favorite Here are 4 key skill areas you must not ignore when putting together your Knowledge Management implementation team. Image from wikimedia commons You know the four enablers of People, Process, Technology and Governance? What we call the four legs on the KM table? These four areas should be reflected in the

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Shared by Nick Milton January 24, 2017

What knowledge managers wish they had done to communicate KM better

Favorite Communication is key to KM. How could we do it better? Here’s what Knowledge managers say. BarCamp AMS 2005 Opening – 35Originally uploaded by roland KM is a change program, and communication is a lever in delivering change. Every Knowledge Management implementation needs a communication strategy. For all the

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Shared by Nick Milton January 23, 2017

How to apply Guerrilla Knowledge Management

Favorite What if you have no senior management backing for your Knowledge Management program?  In a situation like this, your only recourse is to take a strategy known as “Guerrilla KM,” or “Stealth KM.” ExplosionOriginally uploaded by ˙Cаvin 〄 A Guerrilla Knowledge Management program is one where you work undercover,

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Shared by Nick Milton January 20, 2017

Communities of practice – wild gardens, or market gardens?

Favorite What sort of garden is your community of practice? Barnsley House kitchen garden, from wikimedia commons One of my stock sayings is that if knowledge is organic, KM is gardening. This recognises that knowledge is not a uniform commodity than can be counted out like money, but also recognises

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Shared by Nick Milton January 19, 2017

6 danger signs for a Knowledge Management Strategy

Favorite How do you know your Knowledge Management strategy is in danger of crashing? Here are 6 signs. These 6 danger signs are from a 2009 blog post by Lucas McDonnell, reproduced as a Linked-In Pulse article in 2015. Image from wikimedia commons 1. People outside your group don’t understand what you’re doing.

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Shared by Nick Milton January 18, 2017

More success factors for Communities of Practice

Favorite Building on yesterday’s post, here is some more data on the success factors for CoPs. As part of the Knoco 2014 survey on Knowledge Management, participants were asked whether Communities of Practice (CoPs) formed part of their KM approach. 73% answered Yes.  Interestingly, the people who answered Yes (and

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Shared by Nick Milton January 17, 2017

Why communities of practice succeed, and why they fail

Favorite This blog has already published several articles about KM success factors. Here is another slant on the topic. Communities of practice are such as core component of any Knowledge Management Framework that people are very interested in why they work, and why they fail. We find, for example; the

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Shared by Nick Milton January 16, 2017

6 reasons why After Action reviews are such a great tool.

Favorite After Action reviews are one of the core tools in Knowledge Management – but what makes them so powerful? After Action review by US Army Europe on Flickr After Action Reviews (AARs) are like the Hammer in the Knowledge Manager’s toolkit – one of the most basic and most

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Shared by Nick Milton January 13, 2017