A Technology Broker and Management Company Specializing in KM Systems
Favorite Taken from this publication by Knowledge Street, here is a role description for what is effectively KM Help-desk and support staff – the KM advisors at HP consulting services. This is one in a series of example KM role descriptions on this blog. image from wikimedia commons Stan Garfield describes
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Shared by Nick Milton August 14, 2018
Favorite The Supply Chain analogy for KM suggests several metrics we can use. I have often used the analogy of the supply chain as one way of thinking about KM. This involves looking at KM as a chain of processes supplying knowledge to the user. This analogy has the benefit of
Read More Shared by Nick Milton August 13, 2018
Favorite A quote from a CIO Dive article “Skills required of a successful 2020 IT service management professional“ Knowledge management capabilities Many self-service technology initiatives have failed in recent years due to the neglect of knowledge creation and nurturing. The same may be true of any new technology initiatives if
Read More Shared by Nick Milton August 11, 2018
Favorite We know that culture and management style affects KM; here is a way of characterising management style through 2 dimensions. The Boston Square shown here explores four management territories, and their impact on Knowledge Management. The two axes of the square are management by power v management by empowerment;
Read More Shared by Nick Milton August 10, 2018
Favorite Here is another couple of ways to characterise the KM paradigm shift. Image from wikimedia commons When I looked at this topic in 2009, I saw the KM paradigm shift as a shift from seeing knowledge as personal and individual property, to seeing it as collective. I presented the
Read More Shared by Nick Milton August 9, 2018
Favorite Can organisations learn, or can only people learn? Some thoughts on the subject. from creative commons images We often hear about “organisational learning” but is learning something that organisations actually can do? Or is learning the province of people and animals? (Let’s put machine learning aside for the moment
Read More Shared by Nick Milton August 8, 2018
Favorite Very few CEOs have written about KM, and even fewer have spoken about in on video. Here is one example, which helps us to understand the CEOs view of the topic. This video of Bob Buckman, CEO of Buckman Labs, was recorded in Greenwich University in 2006, and in
Read More Shared by Nick Milton August 7, 2018
Favorite The link below is to an excellent and high-quality multimedia description of the Knowledge Management Awards 2007 at ConocPhillips, introduced by the Executive Vice President of Exploration and Production, John Lowe It provides a glimpse into how a mature KM program maintains visibility, and recognises the good KM performers.
Read More Shared by Nick Milton August 6, 2018
Favorite The Knowledge Retention process consists of 6 generic steps. Missing pieces, by OnePoint services, on Flickr In many organisations crucial knowledge is held in the heads of a few ageing experts, and when they retire, that knowledge is lost. In some Western organisations, with large baby-boomer populations, up to
Read More Shared by Nick Milton August 3, 2018
Favorite This post is an elaboration of a Linked-In comment, and is based on a diagram from a paper I co-authored called Implementing a Framework for Knowledge Management There are four key enablers for Knowledge Management – the 4 legs on the KM table. Roles and Accountabilities Processes Technology Governance The
Read More Shared by Nick Milton August 2, 2018